Operations & Documentation Systems Specialist

MARK THORNHILL

Boise, ID • 120-***-***** • ************@******.***

Operations & Documentation Systems Specialist — Open to Fully Remote Roles

PROFESSIONAL SUMMARY

Operations focused technical professional with 15+ years of experience turning incomplete, ambiguous, or multi discipline technical inputs into clear, controlled, production ready documentation and standard work. Skilled at coordinating across engineering, production, quality, and external reviewers to ensure requirements flowdown, configuration control, and error proof execution. Known for structured thinking, documentation discipline, and the ability to translate sketches, specifications, code requirements, and stakeholder feedback into precise instructions that prevent rework. Strong remote communication habits, fast learning curve, and emerging capability in AI assisted documentation and workflow automation.

CORE COMPETENCIES

Standard Work Development • Documentation Control • Requirements Flowdown • Cross Functional Coordination • Revision Tracking • Process Optimization • Technical Interpretation • Production Readiness • Remote Stakeholder Management • Problem Prevention • Multi Discipline Alignment • Workflow Automation Fundamentals

PROFESSIONAL EXPERIENCE

Engineering Technician / Technical Project Coordinator

Modular Building Manufacturing — Boise, ID 2018–2023

• Managed full documentation packages for modular building projects, including agency submittals, compliance corrections, CAD output, and controlled installation drawings.

• Interpreted architectural, structural, electrical, mechanical, and civil inputs to ensure accuracy, version control, and clean execution handoff to production teams.

• Translated sketches, specifications, and reviewer feedback into clear, actionable work instructions for engineering and shop floor personnel.

• Coordinated drafting priorities, schedule alignment, and communication across architects, engineers, subcontractors, and shop supervisors.

• Identified missing information, configuration gaps, and documentation inconsistencies before they reached production, preventing rework and delays.

• Supported remote communication with external reviewers, inspectors, and agency contacts to resolve compliance questions and accelerate approvals.

SELECTED ACHIEVEMENTS

• Reduced rework by proactively identifying documentation gaps before release.

• Improved cross discipline alignment by standardizing communication and revision practices.

• Accelerated approval cycles through structured, remote ready documentation packages.

HIATUS — PROFESSIONAL DEVELOPMENT 2016–2018

• Completed academic training in Machine Tool Technology (4.0 GPA) with emphasis on CNC fundamentals, blueprint interpretation, tooling, and precision workflows.

• Advanced CAD and documentation skills through coursework and independent study.

• Expanded capabilities in AI fundamentals, Python scripting, and workflow automation for documentation control and data processing.

• Maintained professional readiness while supporting family responsibilities and continuing technical learning.

ENGINEERING DOCUMENTATION SPECIALIST

Various Contract & Project Roles — Boise, ID 2012–2016

• Produced mechanical, architectural, and structural drawings with strict accuracy and version control requirements.

• Managed document governance, revision tracking, and production handoff documentation.

• Coordinated with engineers, project managers, and production supervisors to clarify requirements and resolve discrepancies.

• Supported multi discipline drawing sets and ensured alignment across technical inputs.

GLOBAL SUPPORT TECHNICIAN (TECHNICAL OPERATIONS SUPPORT)

Publication Technology Systems — Remote / International 2000–2012

• Provided global remote support for publication technology systems, including emergency troubleshooting, system reliability work, and Y2K update deployments.

• Diagnosed and resolved technical issues under pressure, coordinating with international teams and communicating outcomes clearly to non technical stakeholders.

• Managed competing priorities in high stakes environments, ensuring continuity of operations and rapid restoration of service.

• Built strong remote work habits through distributed team coordination and asynchronous communication.

TECHNICAL SKILLS

Software: SolidWorks, AutoCAD, Civil 3D, GibbsCAM, Microsoft Office

Technical: Blueprint interpretation, CNC fundamentals, mechanical layout, documentation control, revision tracking, BOM development, cut sheets, production handoff documentation

Systems: Remote troubleshooting, workflow automation fundamentals, Python learning, AI assisted documentation tools

EDUCATION & TRAINING

AAS — Machine Tool Technology (4.0 GPA)

AAS — Computer Aided Drafting & Design (3.96 GPA)

Additional Associate Degrees (Five Total) — Business, Technical, and Applied Science disciplines

ONGOING TRAINING : AI fundamentals • Python scripting • Workflow automation • Documentation systems

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