Experienced Customer Service Leader with Food Industry Expertise
Resume:
.
CONTACT
McDonough, GA *****
************@*****.***
Online Digital Resume
SKILLS
Portion Control
Delegating Assignments and Tasks
Employee Performance Evaluations
Health Code Compliance
Training and Onboarding
Labor and Overhead Cost Estimation
Monitoring Food Preparation
Inventory Management
Scheduling Staff
Supply Ordering and Management
Written and Verbal Communication
Catering Services
Collaboration and Teamwork
CERTIFICATIONS
ServSafe Managers, National Restaurant Association- 3/28/2018-3/28/2023
ENJOY INDULGING IN/LEARNING PREPARATION OF VARIOUS FOODS FROM AROUND THE WORLD!
Well-balanced in every aspect in the Food and Beverage industry, however, I am thriving to attain a graduate education in dietetics. ServSafe Managers, ServSafe Food Handlers certified. Thrive in a diverse atmosphere. Ability to get along with anybody. Extremely humble, active, and responsible. Definitely hands-on. Army veteran of nine years and eight months (3 years in food service as a Food Service Specialist-92G) while collecting several Army Achievement Medals, three Army Good Conducts Medals, a Humanitarian Medal, a few Army Commendation Medals, NCO Service Ribbon, etc...
WORK HISTORY
August 2018 to Aug 2020
Kitchen Manager ARAMARK, Atlanta, GA
Prepared and followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals. Mostly, adhering to my own recipes and what is available at the moment.
Delivered in-depth training to workers in food preparation to promote strong team performance.
Delegated food preparation duties down to cooks, when there were available and followed up with cooks to verify proper preparation and production of meals.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
Developed kitchen staff through training, disciplinary action and performance reviews.
Checked and tested foods to verify quality and temperature.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Motivated staff to perform at peak efficiency and quality, while adhering to best practices.
Maximized quality assurance by completing frequent line checks.
Reduced financial inaccuracies by manually verifying receipts.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
May 2015 to September 2020
Kitchen Manager Shared Kitchens (part-time), Decatur, GA
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
Developed kitchen staff through training, disciplinary action and performance reviews.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Maximized quality assurance by completing frequent line checks.
Oversaw food preparation and monitored safety protocols.
Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Feb 2011- current
Elegant, LGC Staffing companies- Off and on as I attended college
EDUCATION
August 2020-current (put on hold)
MS Nutrition (Dietetics)
Georgia State University, Atlanta, GA
August 2018- Completed with acquired degree
BBA Business Administration (Hospitality)
Georgia State University, Atlanta, GA
December 2015- Completed with acquired degree
Associate of Science Hospitality Administration and Management
Atlanta Technical College, Atlanta, GA
References
Chef Q, SCAD University (Atlanta, Ga), 404-***-****
Catering Chef Bea, Aramark, Spelman College (Atlanta, Ga), 678-***-****
Chef Chillonda, Aramark, Spelman College (Atlanta, Ga), 678-***-****
Wille Anderson, Palmetto Country Club (S’Port, La), 318-***-****
Mrs. Lacy Sanders, Sysco Rep, Palmetto Country Club (S’Port, La), 318-***-****
LASONYA HOLLOWAY
Contact this candidate