Technical Training Professional

Kelsey Tripp

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https://uxfol.io/KelseyLaneUXDesigner

Summary

As a User Experience Designer with a Master’s in UX Design and Engineering, I specialize in designing user-centered, data-informed solutions that improve internal systems. In my roles at Trimble I worked across Salesforce, AI, Whatfix, and Docebo to streamline business processes, improve user journeys, user interactions, and training initiatives. My strengths in information architecture and UX research—combined with tools like Figma, Jira, Lucid Chart, and Miro—allow me to translate complex processes into intuitive, accessible experiences. I’m especially passionate about designing for equity and inclusion, ensuring all users can navigate digital products with ease and confidence. Experience

Trimble Inc.

Technical Training Professional (Full-Time Promotion) Westminster, CO (Hybrid) September 2025 – Current

● Develop and deliver end-to-end learning content across the DX Ecosystem, specializing in the creation and curation of training materials, FAQs, and Whatfix digital adoption flows for global business systems.

● Translate complex system information into clear, concise, and accessible materials, working cross-functionally with technical subject matter experts to ensure accuracy and relevance of materials. This includes translating multi-layered system requirements into intuitive wireframes for critical workflows.

● Apply UX/UI design principles to the framework, layout, and navigation of learning content, significantly improving material accessibility and the overall user experience within the training ecosystem. Consistently updating user interaction through the walkthroughs and trainings.

● Manage content lifecycle by identifying, organizing, and consolidating the most up-to-date system information, ensuring timely readiness for final review and deployment to end-users.

● Drive user engagement and system adoption by assisting in the design and facilitation of user training sessions that maximize the utilization of available learning and documentation resources.

● Daily work alongside developers and systems engineers to communicate, plan, optimize workflows and look for opportunities for improvement. Accomplishments:

Scribe

● System Strategy & Implementation: Spearheading the enterprise-wide integration of Scribe to standardize documentation and training workflows across multiple global departments.

● Operational Architecture: Leading the end-to-end deployment strategy, including team permission hierarchy, procurement oversight, and cross-departmental dissemination to ensure seamless knowledge transfer for complex processes.

● AI Knowledge Optimization: Pioneering the integration of documentation into the corporate AI Library; architecting a robust metadata and keywording schema to optimize AI search relevance and retrieval accuracy.

● Governance & Quality Assurance: Establishing and leading quarterly audit cycles to review materials for technical accuracy, ensuring the integrity of the training ecosystem. Heuristic Evaluation & Persona-Based Auditing

● Leading a comprehensive audit of the Trimble Self-Help ecosystem within Salesforce; executing rigorous end-to-end testing of walkthroughs and documentation through the lens of specific user personas to identify and resolve friction points.

● System Integrity & Error Resolution: Debugging and updating outdated instructional materials, UI, and digital adoption flows, ensuring 100% accuracy and alignment with current system functionality for a global user base. Business Systems Intern – UX

Westminster, CO (Hybrid) May 2025 – September 2025

● Analyzed user journeys and interactions within Salesforce to identify pain points and recommend UX improvements, streamlining enterprise processes and enhancing overall user efficiency.

● Engaged in UX and data analysis using Whatfix to identify patterns in user behavior and streamline documentation and internal processes.

● Contributed to the creation of AI documentation, improving search relevance and accessibility for team members and stakeholders.

● Completed in-depth training on Docebo and Whatfix, and helped improve analytics and error resolution workflows within Whatfix.

● Managed tasks in Jira and maintained contract status visibility by creating and updating beacons; coordinated meetings to keep stakeholders aligned.

● Built and maintained learning plans, courses, and enrollment pathways in Docebo (Trimble Learn) to support team development and onboarding. Behavior Analyst Certification Board

Creative Services Assistant

2023 – 2025

● Redesigned the Mass Email Application with an emphasis on accessibility, compliant, and user-friendly messaging.

● Led user research and testing initiatives to improve website accessibility and optimize user flows for internal software, enhancing overall user experience and inclusivity.

Developed data-driven email and social media campaigns, delivering over 50 million emails in six months and achieving engagement rates of up to 98% open rates and 6.5% click rates through audience segmentation and personalization.

● Increased applications by 35.9% in 2024 (from 1,451 to 1,967) through targeted email marketing campaigns, contributing to a 25% revenue growth and generating $243,375 in total revenue.

● Streamlined operations, reducing average processing time per application by 33.85% and campaign hours by 12.78%, driving efficiency and scalability. Engrain

Production Artist

2022 – 2023

● Designed user-friendly maps and enhanced training materials to support mapping software for housing facilities.

● Provided UX consulting for partner websites, focusing on improving user engagement and increasing rental application conversions. REI Experiences

Outdoor Guide

2019 – 2020, 2021 – 2024

● Curated and led outdoor events, including hiking, snowshoeing, and photography workshops, ensuring exceptional user experiences. Core Skills

Category Skills

UX/UI Design Proficient in complex logic-based prototyping, Wireframing, User Research, Usability

Testing, Interaction Design

UX Research &

Strategy

Persona Development, Cognitive Walkthroughs, Heuristic Evaluation, User Interviews, Journey Mapping

Information

Architecture

Metadata & Tagging Schema, AI Search Optimization, Logic-based Workflows, Scribe Implementation

Systems &

Platforms

Salesforce, Trimble Self-Help (In-App Support), Whatfix, Docebo, Jira, Axure

Evaluation &

Analysis

Heuristic & Accessibility Analysis, Journey Mapping, A/B Testing, Google Analytics, AI Integration & Testing Design &

Creative Tools

Figma, Adobe XD, Sketch, InVision, Adobe Creative

Cloud (Photoshop, InDesign, Illustrator, Lightroom, Premiere), Lucidchart, Miro

Workflow &

Platforms

Jira (Kanban), Whatfix, Docebo, Trimble Learn,

Salesforce, Visual Studio Code

Web

Development /

Coding

HTML, CSS, JavaScript

Digital Marketing Campaign Monitor, Mailchimp, Meta (Facebook & Instagram Ads), WordPress, Brandwatch

Education

Master of User Experience Design & Engineering (2025) Arizona State University, Tempe, AZ

Courses: Cross-Media Design Solutions, Statistics Human Systems Research, Usability/User Experience, Methods & Tools Human Systems Engineering, Fundamentals of Technical Communication, Principles of Visual Communication, User Experience, Prototype and Wireframe Design, Foundations of Human Systems Engineering, Designing for Accessibility, Content Strategy

Certificate Coding Basics (Completed: September 2025) SheCodes

HTML, CSS, JavaScript, Visual Studio Code

Certificate in UX Design (Completed: January 2021) UX Design Institute, Dublin, Ireland

Bachelor of Art & Design

George Fox University, Newberg, OR

Emphasis: Photography, Minors in Graphic Design and Business Marketing

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