Dispatcher with Strong Communication Skills

Juanite M.N Boyd

Coolidge,Az *****

Phone: 313-***-****

Email: *************@*****.***

Objective Motivated individual looking for an opportunity to work as a dispatcher at your company using strong interpersonal and organizational skills. Dedicated to utilizing exceptional problem-solving abilities along with superior communication skills in providing top-notch dispatch services.

Highlights

● Ability to receive emergency and non-emergency calls and record significant information.

● Experienced with addressing problems and requests by transmitting information or providing solutions.

● Ability to receive and dispatch orders for products or deliveries.

● Ability to prioritize calls according to urgency and importance.

● Experienced with using radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations.

● Willing to monitor the route and status of field units to coordinate and prioritize their schedule.

● Able to provide field units with information about orders, traffic, obstacles, and requirements.

● Willing to enter data in computer system and maintain logs and records of calls, activities, and other information Professional Experience National Logistics Managements Detroit,Mi

Senior Customer Service Rep./Dispatcher 1996-2000

Taking orders,shipping and receiving updates input notes/eta for parts and loads Tracking parts and drivers from p/u to drop/off to assure load is received in a timely manner to keep the productivity moving. Cab Co. Detroit,Mi

Dispatcher 1994-1996

Answering multiple phone lines, inputting info for p/u and eta for customers, researching /tracking to get the closest driver to the best routes. Problem solving writing incident reports when needed, uprooting drivers to customers when situations occur.

Hardees Canton,Mi

Shift Manager 1990/1994

Independently able to run the store alone on the entire shift.Order taker, counting money, cooking orders. assuring the workplace stays clean and stocked. Keeping food fresh and hot and stocked.Ability to problem solve all incidents that occur in writing/verbal to the next shift manager. Education Breithaupt, Detroit,Mi

GED

Marygrove College, Detroit,Mi

Computer science, math,english communication

Additional Skills & Abilities Proficient in English (oral and written)

Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgment and critical thinking.

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