Technical Support Specialist Customer Success & Chat Support

PROFESSIONAL SUMMARY

Detail-oriented Civil Engineering graduate and Full-Stack Developer specializing in Technical Support and AI Workflow Automation. Expert at leveraging n8n to build AI agents and Python for web scraping, crawling, and task automation. Proven ability to combine engineering logic with modern tech stacks to resolve complex user issues and streamline administrative operations.

TECHNICAL SKILLS

AI & Automation: n8n (AI Agents & Workflows), Python Scripting, Web Scraping

(BeautifulSoup/Selenium), Web Crawling.

Customer Support: Chat & Email Support, Technical Troubleshooting, Ticket Management, Conflict Resolution.

Healthcare Admin Support: Foundational knowledge of Athenahealth and Tebra (Kareo), Data Privacy/Confidentiality awareness.

Web Development: HTML5, CSS3, JavaScript, React.js, Node.js, Express, MongoDB, PostgreSQL.

Productivity: Google Workspace (Expert Sheets/Docs), Microsoft Office (Advanced Excel/Word).

Core Strengths: Analytical Problem Solving, Technical Writing, Adaptability, Engineering Logic.

Technical Support Specialist Customer Success & Chat Support

+639********* **************@*****.***

Bryan Roy Amahan

WORK EXPERIENCE

Freelance Web Developer Remote November 2024 – Present Developed and maintained responsive websites using the MERN stack (MongoDB, Express, React, Node.js).

Communicated directly with clients to gather requirements, provide progress updates, and troubleshoot deployment issues.

Translated complex technical concepts into easy-to-understand language for non-technical business owners.

Freelance Customer & Admin Support (Mental Health) Outsourced Part-time Project Remote November 2024 – December 2025

Provided part-time administrative assistance for mental health practitioners, focusing on patient coordination and data entry tasks.

Gained foundational exposure to managing patient records using Athenahealth and Tebra EHR systems under project guidelines.

Handled email and chat inquiries from clients, assisting with scheduling and basic billing questions with empathy and precision.

Office Staff Sombrio Construction October 2023 – November 2024 Managed administrative workflows and documentation, ensuring high levels of accuracy in data entry and filing.

Utilized Advanced Excel and Spreadsheets to track project timelines and budget allocations.

Served as a primary point of contact for internal inquiries, resolving logistical issues through clear and professional communication

EDUCATION

Bachelor of Science in Civil Engineering Bohol Island State University Graduated 2022

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