Human Service Program Manager

Dana Allen

Richmond, VA 804-***-**** *********@*****.***

Objective

Experienced human services professional specializing in substance use disorders, mental health, and recovery programming. Skilled in developing and implementing evidence-based interventions, coordinating with state and community agencies, managing multidisciplinary teams, and overseeing program and policy development. Proven success in grant management, public health collaboration, and community engagement. Education

M.S., Human Services – Walden University, 2024

B.S., Human Services (Addiction Counseling) – Walden University, 2020 A.A.S., Human Services – J. Sargeant Reynolds Community College, 2016 Substance Abuse Education Certificate – J. Sargeant Reynolds Community College, 2016 Professional Experience

Department of Justice Services –Social Case Worker Specialist / Substance Abuse Counselor / Peer Support Specialist

Richmond, VA Dec 2023 – Present

● Lead evidence-based program design and policy implementation for justice-involved individuals.

● Supervise care teams focused on reentry support, substance use, and mental health services.

● Coordinate public health policy efforts with state and local agencies.

● Develop and deliver training’s on harm reduction, Naloxone administration, and firearm safety.

● Project lead for community mental health and public safety initiatives. Virginia Supportive Housing – Substance Abuse Counselor / Support Service Specialist / Housing Specialist

Richmond, VA Jan 2018 – Nov 2023

● Directed housing stability and recovery programming for clients with SUD and co-occurring disorders.

● Led policy planning and inter-agency collaboration to enhance service delivery.

● Ensured compliance with housing standards and grant regulations.

● Provided case management oversight and stakeholder engagement across departments. Substance Abuse and Recovery Alliance Center of Virginia – Recovery Coach Specialist Richmond, VA Jan 2017 – 2018

● Delivered wellness coaching and recovery support for individuals with substance use disorders.

● Built community partnerships to strengthen peer support networks. Certifications

● Certified Substance Abuse Counselor (Supervisee) – VA Board of Counseling, 2024

● Qualified Mental Health Professional–Adults – VA Board of Counseling, 2022

● Registered & Certified Peer Recovery Specialist – DBHDS, 2017–2026

● Certified Older Adult Peer Specialist & Facilitator – DBHDS, 2024

● Revive Narcan Trainer of Trainers – DBHDS, 2024

● Problem Gambling CPRS-PG – DBHDS, 2024

● MAT (Medication Assistance Training) – 2017

● Housing Quality Standards (HQS) Specialist – HUD, 2019

● Office of Recovery Services Leadership Academy – Aug 2025 (Expected)

● Integrated Forensic Peer Recovery Specialist (iFPRS) Trainer – DBHDS, 2024

● Richmond LEADS Management Training – City of Richmond, 2024 Community Engagement & Leadership

● President, Blackwell Historic Community Civic Association

● Executive Board Member, Richmond Behavioral Health Authority

● Chair, Access & Service Delivery Committee, RBHA

-Provide expert analysis on all programs at Richmond Behavioral Health Authority

(RBHA), offering performance benchmarks, metrics, and strategic insights to support and guide the Directors of distinct programs. My role ensures data-driven decision-making, program improvement, and accountability across the agency.

● Executive Board Member, Richmond Opioid Task Force

● Executive Board Member, Richmond Inclusive Recovery City (IRC)

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