Administrative Specialist with Scheduling Expertise

Michelle Bonelli

***********@*****.*** Work from Home/Remote,, US 937-***-****

WORK HISTORY

Administrative Specialist at PE Systems

March 2023 - November 2024 (2 Years)

Managed division workload suspense tracking.

Maintained documents, tracked due dates, followed up with task owners for status, briefed leadership Proofread, edited and corrected Memos for Record, Memorandum of Agreements and other documents for division Responsible for division records management. Used knowledge of regulations and procedures to ensure preservation, retrieval, and destruction of pertinent records Managed timekeeping system in ATAAPS (Automated Time and Attendance Production System) by editing, correcting and approving bi-weekly time cards Created, edited and presented monthly PowerPoint slide show for all Division information. Ensured playback daily for division audience on workplace monitors Scheduled meetings for division senior leadership.

Expertly rearranged appointments as director availability fluctuated Managed in out processing for all new employees including arranging seating, IT support and badging Collected and distributed daily mail Planned, supported, and executed division off-site moral events. Collected payments, arranged activities, and scheduled event timeline Surgery Scheduler Administrative Specialist at Dr’s Rose Ward M.D.s Eye Specialists, Inc.

May 2017 - March 2023 (6 Years)

Used MedEvolve Electronic Health Records and Scheduling Software for scheduling patient surgery dates and times with Dayton Eye Surgery Center Scheduled follow up appointments with the surgeon for post-op care Communicated with medical insurance companies to obtain prior authorization Gathered, analyzed, verified and transmited all pre-op documentation such as surgery clearance, consent, and patient history physical forms Generated invoices to determine fees due and inputs collected payments Accessed, retrieved, analyzed, screened, and updated medical records to discern details pertinent to patients and physicians Received, analyzed, and prioritized urgency of medical records requests Updated and offered detailed explanation on process for Release Of Information (ROI) forms to stakeholders such as patients, insurance companies, attorneys, Social Security Administration, or physicians Checked patients in and out of office visits.

Collected, verified, and recorded in electronic data system personal and insurance information. Collected co-pays and outstanding balances, scheduled follow-up appointments, and provided after-visit summaries Provided telephone answering services such as taking messages, answering patient questions, and taking refill requests Scheduled, modified and managed patient appointments in electronic data system.

Responsible for initial, recurring, ad hoc and emergency appointments. Expertly rearranged appointments as doctor availability fluctuates Provided patient appointment reminder call services Executed cash control policies to reconcile cash drawer, credit card and personal checks Communicated in writing and orally with patients, physicians, nurses, medical assistants and office managers regarding patient care, patient electronic records, and follow-up care in a professional manner Used knowledge of health care practices, policy, regulations and processes to assist the clinical staff in administering quality health care services Worked independently, with little or no supervision, to complete tasks on-time Organized, controlled and planed workload to meet all deadlines Planned, created, and implemented a more efficient organizational process for existing medical charts by creating a filing system within the chart for office visit notes, lab results, imaging, and correspondence resulting in 20 more efficient doctor patient interaction time

Medical Records Technician at Far Hills Medicine Podiatry August 2010 - May 2017 (7 Years)

Generated invoices using ROI software to determine fees due and input payments Screened medical records to discern details pertinent to patients and physicians Prioritized urgency of medical records requests Offered detailed explanation of ROI forms process to patients, insurance companies, attorneys, Social Security Administration, or physicians Used Fireproof database to research, locate, and retrieve older records from storage Checked patients out by collecting co-pays and outstanding balances, scheduled follow-up appointments, and provided after-visit summaries Used EPIC Software Suite to research, analyze and retrieve patient information such as charts, office visit notes, imaging reports, lab results, HIPAA authorization and insurance forms Provided telephone answering services such as taking messages, answering patient questions, scheduling appointments and taking refill requests Provided patient appointment reminder call services Executed cash control policies to reconcile cash drawer, credit card and personal checks Communicated with patients, physicians, nurses, medical assistants and office managers regarding patient care, patient electronic records, and follow-up care in a professional manner Used knowledge of health care practices, policy, regulations and processes to assist the clinical staff in administering quality health care services Medical Receptionist at PriMed Physicians

May 2006 - August 2010 (4.5 Years)

Checked patients out by collecting co-pays and outstanding balances, scheduled follow-up appointments, and provided after-visit summaries Requested medical records for reproduction and distributed through various channels Provided telephone answering services such as taking messages, answering patient questions, scheduling appointments and taking refill requests Provided patient appointment reminder call services Executed cash control policies to reconcile cash drawer, credit card and personal checks

Patient Services Representative at Insight Diagnostic Center July 2005 - March 2006 (1 Year)

Checked patients out by collecting co-pays and outstanding balances, scheduled follow-up appointments, and provided after-visit summaries Requested physician orders for diagnostic tests for patients Provided telephone answering services such as taking messages, answering patient questions, scheduling appointments Provided patient appointment reminder call services Executed cash control policies to reconcile cash drawer, credit card and personal checks Patient Services Representative at Texas Cardiac

March 2005 - June 2005 (0.5 Year)

Checked patients in by verifying patients personal and insurance information, collected patients’ registration forms and entered all data into office records software Provided telephone answering services such as taking messages, answering patient questions, scheduling appointments and taking refill requests Provided patient appointment reminder call services Executed cash control policies to reconcile cash drawer, credit card and personal checks Filed medical records Patient Services Representative at PriMed Physicians April 2004 - November 2004 (1 Year)

Checked patients out by collecting co-pays and outstanding balances, scheduled follow-up appointments, and provided after-visit summaries Provided telephone answering services such as taking messages, answering patient questions, scheduling appointments and taking refill requests Provided patient appointment reminder call services Executed cash control policies to reconcile cash drawer, credit card and personal checks Filed patient charts EDUCATION

Fairmont High School -

Graduated 1995-01-01

General Studies

SKILLS

Microsoft Word, 6 years

Microsoft Excel, 2 years

Agile Methodology, To complete

Software Suite, To complete

Technical Support, To complete

Editing, To complete

Microsoft Outlook, 2 years

Medical Records, 10 years

Social Work, To complete

Customer Service, 20 years

Clinical Works, 2 years

Databases, 3 years

Creativity, To complete

Data System, 15 years

File Systems, 10 years

LANGUAGES

Other, Native/Bilingual

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