Operations Leader and Customer Success Specialist

Teresa Alcorn

Danville, KY ***** +1-859-***-**** **************@*****.***

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SKILLS

EDUCATION AND

TRAINING

EXPERIENCE

SUMMARYBusiness professional with expertise in strategic planning, team leadership, and process optimization. Achieved 10% increase in efficiency and profitability through innovative management practices. Strong ability to build and maintain client relationships, ensuring satisfaction and alignment with organizational goals. Academic achievements include Dean's List and President's List recognition for two years, culminating in a 3.03 GPA.

•Customer support and service • Business administration

•Sales strategies and marketing knowledge

•Employee training initiatives • Contractual management skills

•Management of operations • Evaluation of performance metrics

•Leadership in team building • Communication proficiency

•Operational supervision (verbal and written) • Safety procedures adherence • CRM expertise in customer relations

•Digital marketing practices

•Strategic marketing management

•Certified Food Manager June 2024 to June 2027

•Health and Life Course Certification March 2025 to March 2026

ONLINE PERSONAL SHOPPER 03/2025 to CURRENT

Walmart Harrodsburg, KY • Stored completed orders in labeled, temperature-sensitive areas until customer collection.

•Conducted order reviews for accuracy and purchase-by date compliance prior to pickup.

•Sustained high satisfaction ratings through rapid order fulfillment and optimal product selection.

•Interacted with customers to clarify order needs and elevate service standards.

MANAGER 03/2019 to 08/2024

Back To The Basics Food Kitchen Somerset, KY

•Defined accountabilities and established performance objectives and metrics to execute strategy.

•Implemented safety protocols throughout the workplace to protect employees from harm reducing accidents by 50%.

•Established and maintained relationships with key clients, and partners.

•Completed thorough opening, closing, shift change functions to maintain operational standards each day.

•Implemented CRM systems to improve customer service and retention rates.

MISCELLANEOUS POSITIONS 08/2015 to 02/2017

Nesco/Resource MFG Temp Services Richmond, KY • Drove forklift and handled packing line responsibilities across several manufacturing facilities in Richmond and Berea.

•Conducted component assembly for forklifts at Hyster-Yale, ensuring quality standards.

•Adapted to diverse job functions at KI in Berea based on operational requirements.

•Exited roles positively, motivated by a geographical move.

HOMEMAKER 05/2008 to 08/2015

Stay at Home Parent

• During this time, I was a young Mother of three little boys. I was fortunate enough to stay home with them and teach them the essential things needed to succeed and thrive in public schools.

SUBSTITUTE TEACHER 08/2007 to 05/2008

Lincoln County School System

•I was responsible for following and maintaining the daily schedules left by the classroom teacher.

•Responsible for maintaining order and structure in the classroom.

•Responsible for gathering and recording daily attendance.

•Responsible for creating material according to subject matter if no instructions left from the teacher.

LODGE MANAGER 08/2005 to 10/2006

Canoe Creek Ranch Bryantsville, KY

•Responsible for maintaining Company's online store, sales and booking of animal hunts and sporting clay shoots, Marketing Campaigns, Data Entry, Operational software Quick Books POS System

•The clients first point of contact with the business

•Responsible for maintaining, as well as creating, new business for the company

•Held and entertained clients nationwide, including RJ Corman and Norfolk Southern

•Maintained client accounts by obtaining, recording and updating personal and financial information.

•Ensured safety protocols were followed in accordance with local laws and regulations.

ADVERTISING SALES REPRESENTATIVE 04/2004 to 08/2005

Advocate Messenger Danville, KY

•Responsible for maintaining and advancing the Marketing Campaigns of loyal, long-term clients as well as building and nurturing new business

•Established Company's first online business directory

•Held competitive sales quota as well as cold call sales generation

ASSISTANT CUSTOMER SERVICE MANAGER 12/2002 to 04/2004

Food Lion Danville, KY

•Responsible for the presentation and the performance of the front-end employees, scan counts, customer satisfaction and till accountability

•Performed safe checks, drawer counts, customer service, sales, data entry, bank deposits, and opening and closing procedures

•Worked closely with the multiple store managers and assistant managers to ensure appropriate level of standards of performance and proficient customer service and satisfaction requirements Rolled out operational improvements and solutions to deliver top-notch customer service.

•Developed strategies to increase customer satisfaction levels.

•Demonstrated quality communication skills in resolving product and customer complaints.

•Provided guidance to the team regarding operational tasks such as billing, refunds and returns.

•Conducted training and mentored team members to promote productivity and commitment to friendly service.

•Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.

•Collaborated with fellow managers to identify areas of improvement for overall customer service operations.

TRAINING SUPERVISOR 01/1997 to 09/2001

Trim Masters, Inc. Harrodsburg, Kentucky

•Responsible for training, evaluation, and position placement of Company new-hires.

•Led a daily aerobics class twice per shift to prepare and strengthen potential employees for their upcoming positions

•Responsible for providing Manufacturing relief of a variety of positions during employee shortages to ensure that the manufacturing process ran and produced accordingly

•Facilitated engaging and informative training sessions for both new hires and existing staff.

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