zahraa abd Al-Hadi
*************@*****.*** 077******** Al-Mansour 14-ramadan street
EDUCATION
University Of Technology
Bachelor's Degree
**/**** – Present Baghdad
LANGUAGES
English Arabic
PROFESSIONAL EXPERIENCE
Ali Al-Adili Group (General Contracting & Engineering Investments) Office Secretary
07/2022 – 12/2023
Baghdad
SKILLS
Technical
C++ (basic)
Python
VS Code
Figma
Operational
Customer service
Cash handling
Point-of-sale operation
Basic troubleshooting (IT)
Problem solving
Time management
A detail oriented individual with a creative
mindset
IT
Hardware troubleshooting
Software installation and setup
Networks
Operating system maintenance
Digital/Office
Canva
Microsoft Word
Microsoft Excel (basic formulas)
Google Workspace
Social media content creation
Basic video editing (CapCut)
Communication
Clear written communication
Team coordination
Barista Skills
Strong knowledge of espresso .
Understanding of milk steaming, texture, and
drink building
Familiar with common café drinks and recipes .
Able to prepare iced coffee drinks and cold
beverages .
Knowledge of coffee beans,roast levels, and
flavor profiles .
Fast learner with equipment and café workflows.
Customer friendly and comfortable working in
busy environments.