Customer-Focused Multitasker - Bilingual English/Spanish

Dependable and adaptable professional with experience in both educational and fast-paced customer

service environments. Skilled in communication, organization, and multitasking, with a proven ability to

manage classroom settings, handle customer needs, and operate various computer systems. Bilingual in

English and Spanish, with a strong work ethic and commitment to providing excellent service and support

to students, customers, and team members alike.

Employment history

Substitute Teacher,ESS = + Maintained classroom structured continuity by following lesson plans, adapting quickly to

, Nov 2023 - Mar 2025 different grade levels, and managing time efficiently.

‘ * Demonstrated strong organizational skills by preparing materials in advance, keeping

accurate attendance records, and ensuring smooth transitions between activities.

* Communicated effectively with teachers, staff, and parents to provide updates on student

progress and ensure a seamless return to the regular classroom routine.

* Fostered a positive and inclusive learning environment by managing classroom behavior,

addressing student needs, and supporting diverse learning styles.

Bartender / Waitress, * Provided excellent customer service by communicating clearing with guests, addressing

Sefior Tequila, Sep 2018 special requests, and ensuring a positive dining and bar experience.

- Sep 2023 * Operated POS systems and handheld devices to enter orders, process payments, and

manage tabs quickly and accurately.

* Answered high-volume phone calls to take reservations, handle takeout orders, and

respond to customer inquiries in a professional and courteous manner.

* Collaborated with team members and kitchen staff to ensure timely service, resolve issues

efficiently, and maintain smooth front-of-house operations.

Skills

Customer Service Time Management Organizational Skills Problem Solving

Attention to Detail Team Collaboration Bilingual in English and Excellent Verbal and Written

Spanish Communication

Technical / Computer Skills Call Handeling

Education

Winder Barrow High School, Motivated and dependable student with a strong work ethic and positive attitude

Winder, Ga, Aug 2014 - May throughout high school. Known for being organized, respectful, and responsible

2018 both in and out of classroom. Demonstrated consistent attendance, active

participation, and the ability to balance both academics and extracurriculars.

Trusted by teachers and peers for teamwork and communication skills.

Languages

English Spanish

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