Client Services Specialist (Remote)
Resume:
Marissa Ibarbol
Las Vegas, NV *****
***********@*****.***
Professional Summary
Customer service and scheduling professional with experience supporting clients in fast-paced service environments including weddings, home services, restoration, skincare, automotive, retail, and hospitality. Strong skills in appointment coordination, inbound/outbound calling, CRM systems, and payment processing. Known for professionalism, clear communication, and reliable follow-through.
Core Skills
• Appointment scheduling & calendar management
• Inbound & outbound customer support
• Customer issue resolution
• Payment processing & refunds
• Sales support & service add-ons
• Accurate documentation & follow-up
• Data entry
Systems & Tools:
Zenoti, Zoho, Acuity, HubSpot, Zendesk, SquareUp, PayPal, Scrub Microsoft Word, Excel, PowerPoint
Professional Experience
Venue Specialist
Chapel of the Flowers – Las Vegas, NV
December 2023 – January 2026
• Assist couples with venue selection and booking
• Support décor and service add-on sales
• Maintain client records, schedules, and service details
• Deliver high-quality customer service throughout planning Customer Service Representative
Novuskin NV LLC – Las Vegas, NV
January 2021 – December 2023
• Scheduled consultations and promotional treatments
• Conducted outbound calls promoting skincare and wellness services
• Resolved customer concerns and processed payments and refunds Appointment Setter / Outbound Specialist
URBN Home Services – Las Vegas, NV
January 2019 – December 2020
• Scheduled HVAC, plumbing, pool, and water heater service appointments
• Verified customer needs and booking accuracy
• Supported daily scheduling efficiency
Appointment Setter / Inbound & Outbound
Immaculate Restoration – Las Vegas, NV
January 2017 – December 2018
• Handled emergency calls for water, mold, sewage, and storm damage
• Explained services and next steps to customers
• Documented call details for operational follow-up Customer Service & Appointment Coordinator
TCC Car Dealership – Las Vegas, NV
January 2016 – December 2016
• Managed incoming calls and scheduled service appointments
• Organized maintenance schedules and promotions
• Assisted with fraud and theft documentation
Greeter / Customer Service
Las Vegas North Premium Outlets – Las Vegas, NV
June 2013 – December 2013
• Assisted visitors with directions and promotions
• Supported seasonal events and retail displays
• Provided courteous service to diverse guests
Spa Attendant
Health Spa – Las Vegas, NV
June 2013 – December 2013
• Provided guest support and refreshments
• Maintained cleanliness and organization of spa facilities
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