Customer Service-minded Delivery Professional
Resume:
JOE ESPINOZA
**** ********** *** *** ******* ca *0002
*************@*****.***
FOCUS: Customer Service
SKILLS
●Reliable and dependable; self-sufficient and self-motivating.
●Excellent customer service skills.
●Fluent in Spanish.
●Computer literate (PC and MAC)
●Type 40WPM
●A team player who is able to work well with others.
●Able to work in a fast paced environment.
●Knowledge in Microsoft Office
●Cash Handling
●Able to assist customers over the phone
.
EXPERIENCE
Speedy Cash Los Angeles CA. June 12, 2014 - August 04, 2017
Customer Advocate
●Assisting customers with payments on their loans
●Answering incoming calls
●Filing customer documents
●Helping with moneygram service
●Always being friendly to all customers
●Responsible with office equipment when broken down
●Marketing Flyers
●Responsible for daily paperwork
●Assisting customer with payday loans, Installment loans, Title loans
●Training new incoming workers on the field
●Cross staffing with other locations
●Assisting customers with Money Orders
Fedex Ground, Santa fe Springs
September 14, 2017- Present
Package Handler
●Scan packages for barcode
●Unload trailers
●Driving tuggers with packages to other stations
●Load trailers
●Being responsible for the packages
●Being a team player, working well with others
Metro Deliveries & Logistics LLC, Amazon
September 16,2020 to dec,28, 2021
● responsible for receiving my route for the
day
● Inspect my van
● Make sure my van has gas for the day
● Report to loading station and wait for
loading
● Once my van is loaded I start my delivery
● Ensure that I finish my deliveries by the
end of the day, with the lease returns as
possible
● Making sure I treat customers with
respect and with smiles
● Return to station take back my van and my returns
Envizion Logistics LLC, Amazon delivery driver
Jan,12,2022 to Present
● Inspect my van
● Make sure my van has gas for the day● Report to loading station and wait for
loading
● Once my van is loaded I start my delivery
● Ensure that I finish my deliveries by the
end of the day, with the lease returns as
possible
● Making sure I treat customers with
respect and with smiles
● Return to station take back my van and
my returns
● Showing up to work everyday with a
postive attitude and ready to work
● Answering any questions customers might have on packages or delivery
EDUCATION
John C. Fremont High School Grad date: June 2010
Diploma
References available upon request
Contact this candidate