Operations Manager with Process Improvement Expertise
Resume:
TINA HAGERSTROM
***********@*****.***
WHEELING, IL 60090
OBJECTIVE
Results-driven professional with extensive experience in operational efficiency and team leadership, skilled problem-solving and workflow optimization. Proven ability to improve systems and processes while maintaining high standards of customer service and compliance. Ready to contribute to a new team as a manager by leveraging strategic planning and client relationship management skills SKILLS & ABILITIES
• customer service
• Team leadership
• Decision-making
• Planning and implementation
• Workflow planning
• Performance reporting
• Problem-solving
• Operational efficiency
• Customer relationship management
EXPERIENCE
2015 - 2025 Operational Manager
The Clerk of the Circuit Court of Cook County
Managed day-to-day operations including staffing
Identified areas of improvement in the existing operational systems for better efficiency.
Analyzed data to identify trends in operations, performance and customer satisfaction
Assign and reassign court room coverage.
Daily morning task for incoming mail.
Check on each employee work for the day and get updates on their work. Conduct regular training sessions or staff members to update their skillsets and knowledge base.
Manage operational processes to ensure efficiency, accuracy and compliance with organizational policies.
EDUCATION
August 1997 – May 1998
international schooling correspondence Scranton, Pennsylvania High School Diploma
COMMUNICATION
Stong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with outside government agency and department of corrections LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
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