Bilingual Customer Service & Retention Specialist

Laura Dominguez

******************@*****.***

520-***-****

Phoenix, AZ 85006

SUMMARY

Part-time Bilingual Customer Service Representative in a call center environment. Strong communication skills, with talent for handling upset customers, building rapport, with genuine empathy. Results oriented, problem solving and willingness to learn new tasks. Driven for Company success.

EXPERIENCE

Midland Credit Management

Bilingual Collections Representative

Phoenix, AZ

January 2011 to January 2013

•Conveyed current account information and obtained payments by using spanish customer service and negotiating skills.

Bank of America

Bilingual Retention Representative

Phoenix, AZ

Jan 2013 to Apr 2015

•Resolved discrepancies concerning customers' accounts, providing client satisfaction. Spanish, customer service & retention skills applied.

MCI Worldcom

Bilingual Inside Sales Representative

Phoenix, AZ

Sep 1996 to Oct 2006

•Stayed up to date on company products, to prospective and current clients. Inbound, spanish and sales experience.

EDUCATION

Imperial High School

Imperial, CA

General Studies

Diploma

SDJC

Imperial Beach, CA

Word Processing

Diploma

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