Compassionate Customer Service Professional with Leadership Potential
Resume:
RACHEL WILLIAMS
Manor, Ga.
*.**********@*****.***
Customer service oriented. Honest and dependable. Skilled in reflective listening, relationship building and colaborative problem solving. Dedicated to offering meaningful assistance and willlingness to learn new skills. Ability to manage others and to getting the job done right the first time.
Work Experience
Personal Caregiver
James Christopher Kirkland-Manor, Ga.
December 2022 to June 2025
Entertained, conversed and read aloud to keep patients mentally alert.
Built strong relationships with clients to deliver emotional support and companionship.
Provided basic grooming and hygiene assistance to patients.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Laundered items, changed sheets and made bed to keep patients bedroom clean.
Assisted with daily living activities, running errands, and household chores.
Maintained clean, safe, and well-organized patient environment.
Non-Emergency Medical Driver
Safe and Dependable Care-Dublin,Ga
July 2022 to November 2022
Minimized liability by consistently following road rules when driving.
Delivered goods and products to customer on time and in excellent condition.
Achieved daily preparation for vehicle inspections prior to travel.
Provided compassionate care, understanding the unique needs of each individual patient during transport.
Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
Drove safely in various weather and road conditions to avoid accidents.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Store Manager
Friendly Express-Hickox, Ga.
February 2019- May 2022
Food safety certified/ Hiring manager certified
Oversee full service deli/ pizza to include: weekly ordering, tracking waste, inventory, stock and rotation, cooking, etc.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Tracked trends and suggested enhancements to both challenge and refine company product offerings.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Improved customer satisfaction through staff training in customer service and product knowledge.
Hiring, training and mentoring new staff members.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employees individual strengths and initiated mentoring program to improve areas of weakness.
Financial and daily reports, banking and inventory
Pizza store owner
Pizza To Go- Brunswick, Ga.
March 2003 to November 2005
Built location from the ground up. Made and sold pizzas to a small community in Sterling, Ga.
Education
Glynn Academy- Brunswick, Ga
May 1985 to May 1989
Skills
• Resident Care Associate Peer Counseling
• Records Management
• Staff Collaboration- Treatment Planning
• Direct Care Aide
• Personal Care Aide Self-Care Practices
• Respectful and Compassionate Resource Navigation
• Basic Housekeeping
• Substance abuse awareness
• Staff Management Inbound Call Management
• Cross-Functional Teamwork- Suicide Prevention
• Performance reviewing Safety Planning
• Needs Assessment- Client Education
• Schedule Management
Certifications and Licenses
Food safety certified
Hiring Manager Certified
Class B Commercial Drivers License
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