Aspiring Cybersecurity Specialist with IT Support Experience

SAMRAT DIHORA

*************@*****.*** • 412-***-**** • 6320 Oyster Bay Ct, Bridgeville, PA •

www.linkedin.com/in/samratdihora

SUMMARY

Goal-oriented and adaptable professional with a background in IT support and operations, currently pursuing an Associate of Science in Cybersecurity and IT Support. I am seeking to leverage a diverse skill set and CompTIA Certifications to transition into a challenging and rewarding cybersecurity position. I have proven ability to troubleshoot network issues, maintain IT infrastructure, and train personnel on safety and operational protocols.

EXPERIENCE

Innovative Electronics Corporation, Operations Handler Sep 2023 - Present

• Trained and mentored new employees on warehouse procedures, safety protocols, and equipment operation like Fork lift, Fork Trucks etc., enhancing team performance and compliance with OSHA standards.

• Collaborated with operational teams to improve workflow and minimize errors implementing all safety protocols, resulting in a 30% reduction in operational mistakes.

Innovative Electronics Corporation, IT Helpdesk

Jan 2024 - Present

• Coordinated with operational management to enhance warehouse workflows and strengthen IT infrastructure, improving operational efficiency.

• Assisted in repairing and maintaining IT equipment like routers, hubs, desktops, printers, and servers

• Supported the deployment of PCs and production monitoring systems across PCB manufacturing departments, enhancing real-time visibility of product status and reducing downtime between process stages.

• Resolved server and network issues, reducing downtime by 10% by implementing simple patches and clearing out temp files.

EDUCATION

Community College of Allegheny County

Associate of Science • Cybersecurity and IT Support Specialist • 2024 – Present Certification: CompTIA Security+, CompTIA Network+, CompTIA IT Fundamentals+ SKILLS

IT Infrastructure Maintenance, Hardware Repair, Microsoft Office, Cybersecurity Principles, Network Troubleshooting, Server Management, Problem Solving Skills, Goal Oriented, Leadership skills, Time Management.

Contact this candidate