EDUCATION
Hamilton High School
Memphis, TN, US
SKILLS
PROFESSIONAL SUMMARY
Experienced in system analysis and problem-solving with a strong background in network protocols and storage solutions. Proven ability to train end users and collaborate effectively with teams to optimize system performance. Seeking a role as a System Analyst to leverage skills in ensuring compliance and implementing improvements for optimal operation.
EXPERIENCE
01/1996 - 09/2025
Automated System Specialist
Department of Treasury (IRS) Department of Treasury (IRS), Memphis, TN
ADDITIONAL INFORMATION
Worked as a data transcriber (Ten Key) from 1999 to 2005
• Network protocols
• End-user training
• System analysis
• Teamwork and collaboration
• Problem-solving
• Attention to detail
• Time management
• Multitasking Abilities
• Problem-solving abilities
• Excellent communication
• Cisco systems
• Storage solutions
JUDITH GIBSON
*******@*****.***
Memphis, TN 38125
Researched emerging technologies to determine their relevance to current business objectives.
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Ensured compliance with industry regulations through periodic audits of system configurations.
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Implemented changes to systems in accordance with change control procedures.
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Tested and monitored system performance, making adjustments as necessary to ensure optimal operation.
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Provided training to end users on how to use the various applications within the organization's IT infrastructure.
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• Provided technical support for users of the system. Identified areas for improvement in existing processes related to system management tasks.
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• Maintained logs of network activity.