Remote Support Assistant with Strong Communication and Problem-Solving

Gabrielle Rojas

Taylorsville, KY ***** +1-317-***-**** *******@*****.***

Professional Summary

Customer-focused professional with extensive experience in retail, hospitality, and administrative roles. Skilled in delivering exceptional service, resolving issues efficiently, and building strong client relationships. Proficient in Microsoft Office Suite, POS systems, and multitasking in fast-paced environments. Seeking a customer service position to leverage strong communication, problem-solving, and organizational skills. Core Competencies

● Customer Service & Client Relations

● Conflict Resolution & Problem Solving

● Cash Handling & POS Systems

● Communication & Active Listening

● Time Management & Organizational Skills

● Microsoft Office Suite (Word, Excel, Outlook)

● Data Entry & Typing (45 WPM)

● Google AI Essentials

Professional Experience

Lead Sales Associate / Keyholder

Dollar General – Taylorsville, KY Jul 2024 – Jun 2025

● Delivered exceptional customer service, addressing inquiries and resolving complaints promptly.

● Managed store operations including opening/closing, cash deposits, and security compliance.

● Maintained accurate transaction records and inventory counts.

● Assisted in visual merchandising to enhance customer engagement and drive sales.

● Developed strong product knowledge to provide tailored solutions to customers. Bartender

PF Chang’s – Louisville, KY Dec 2019 – Jul 2020

● Provided outstanding customer service in a high-volume environment.

● Handled cash transactions and processed payments accurately using POS systems.

● Resolved customer concerns professionally to maintain satisfaction.

● Collaborated with kitchen staff for timely order delivery and ensured compliance with health standards.

Cocktail Server

The Levee Bar & Grill – Louisville, KY Jan 2018 – Sep 2019

● Delivered prompt and courteous service to guests, ensuring a positive experience.

● Managed multiple tables during peak hours while maintaining accuracy and efficiency.

● Trained new staff on service techniques and POS system operations. Hostess

Z’s Oyster Bar & Steakhouse – Louisville, KY Nov 2015 – Dec 2018

● Greeted and assisted guests, managed reservations, and coordinated seating for optimal flow.

● Resolved guest concerns promptly and professionally.

● Maintained organized front-of-house operations and trained new staff. Technical Skills

Microsoft Office Suite Google Sheets POS Systems QuickBooks Data Entry Mac OS Windows Google AI Essentials

Certifications

Driver’s License

Google AI Essentials - Certified 2025

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