Customer-Focused Library/Retail Associate with Analytics Skills

James. M. McRitchie

Milton, Ontario Cell: 289-***-****

***************@*****.*** Home: 289-***-****

DEPARTMENT LEAD / RETAIL ASSOCIATE / STATISTICAL ANALYSIS

BA Honors Psychology degree from Wilfrid Laurier University, with experience in statistical analysis and research design. Approachable and adaptable with half a decade of experience in retail/warehouse work, encompassing multiple departments with a wide range of skills and knowledge, including forklift operation. Has experience in customer interaction and problem-solving and has a good sense of teamwork and leadership with a commitment to quality, service, and collaboration.

PROFESSIONAL EXPERIENCE

Terra Greenhouses, Milton, Ontario 2019 - 2024

Terra Greenhouses is a Canadian-run agriculture and retail company. It is primarily involved in the sale and short-term care of a wide variety of plants, plant care and gardening products, clothing, outdoor furniture, and amenities.

Department lead, Horticulture/Ponds (2022 - 2024)

Role(s): Team lead in the Ponds and Horticulture departments.

Relevant skills: Inventory taking, product orders, Animal/plant care, water treatment, fountain maintenance, safety procedures, customer service, and sales.

Receiver (Winter 2020 - 2022)

Role(s): Receiver during the winter season

Relevant Skills: Forklift operation, power tool proficiency, product receiving, product knowledge and care, customer service, and sales.

Sales Associate, Horticulture/Ponds (2019 - 2022)

Role(s): Sales Associate in the Ponds and Horticulture departments.

Relevant skills: Inventory taking, Fountain maintenance, pond/water treatment, water pump repair, fish care and handling, pond and fountain maintenance, fertilizer and plant care, customer service, and sales.

Fraser Direct, Milton, Ontario 2017

Fraser Direct is a shipping and logistics company that specializes in the packaging, temporary storage, and shipping of clients’ products.

Role(s): Assembly line worker

Relevant Skills: Teamwork and cooperation, safe product handling, and efficient product packaging.

EDUCATION EXPERIENCE

Wilfrid Laurier University, Waterloo, Ontario 2019-2023

Honors BA Psychology

Student Experience: Exposure to a wide range of knowledge on psychology, including clinical, and cognitive, and behavioral neuroscience. Specialized in research and proficient in statistics and analysis.

Relevant Skills: communication, problem-solving, proficiency in SPSS and G-Power statistical programs.

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