Versatile Guest Services and Front-of-House Leader
Resume:
MADISON
BRADFORD
*******.**********@*****.**
m
DeSoto, TX 75115
Bold Profile
A results-driven professional with extensive experience in guest services and team management. With the proud ability to enhance guest engagement and operations running smoothly. Utilizing strong multitasking and sorting skills while remaining focused and committed. PROFESSIONAL SUMMARY
SKILLS
• Package handling
• Safety procedures
• Sorting techniques
• Speed and accuracy
• Reading comprehension
• POS Systems
• Wine knowledge
• Guest engagement
• Management
• Typing
Desoto High School
DeSoto, TX
High School Diploma: Emergency
Medicine
EDUCATION
CERTIFICATIONS
• TABC certification
• Food handlers certification
Target - Package Sorter
Dallas, TX • 10/2025 - 01/2026
Dave & Buster's - Lead Hostess
Dallas, TX • 05/2025 - 01/2026
Bar Louie - Server
Dallas, TX • 02/2025 - 05/2025
Cracker Barrell - Server
DeSoto, TX • 11/2024 - 02/2025
WORK HISTORY
• Sorted packages efficiently to ensure timely shipment and delivery. Collaborated with team members to maintain a clean and organized workspace.
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Followed safety protocols while handling packages and operating machinery.
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Supervised seating arrangements to optimize guest flow and enhance dining experience.
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• Trained new host staff on customer service operational procedures. Managed reservation systems to ensure efficient table turnover during peak hours.
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Coordinated with kitchen and waitstaff to communicate guest preferences and special requests.
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Demonstrated strong multitasking skills by managing multiple tables simultaneously without providing bad service quality.
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Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
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Maintained clean and organized dining areas to uphold restaurant hygiene standards.
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Resolved guest complaints swiftly, enhancing overall dining experience and fostering positive relationships.
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Served food and beverages promptly with focused attention to customer needs.
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• Created warm relationships with regular guest.
On The Border Restaurant - To-Go Specialist/ Server DeSoto, TX • 11/2020 - 01/2025
Dollar Tree - Assistant Manager
DeSoto, TX • 11/2023 - 06/2024
Dollar General - Assistant Manager
DeSoto, TX • 03/2022 - 08/2023
Walmart - Stocking Associate
Red Oak, TX • 02/2021 - 01/2022
• Prepared and packaged to-go orders efficiently for customer pickup. Ensured accuracy of order details and special requests for customer satisfaction.
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Collaborated with kitchen staff to streamline order processing and delivery times.
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Maintained cleanliness and organization of the to-go area to enhance workflow.
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Monitored financial transactions, and making sure cash handling procedures are accurate.
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Resolved guests issues and complaints effectively, maintaining a positive shopping experiences.
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Helped keep a nice, safe, and organized store environment to enhance the guest experience.
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Assisted in training and onboarding new team members to enhance operational efficiency.
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Coordinated inventory management processes, ensuring accurate stock levels and timely replenishment.
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Led daily operations, optimizing workflow to improve customer service and satisfaction.
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Implemented merchandising strategies, enhancing product visibility and sales performance.
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• Neatly stocking shelves in a proficient and safe way. Engaging in customer service by helping guests find items they cannot find or simply volunteering help.
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Folding clothing of all sizes in a very nice fashion leaving the store in good shape.
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