Operations & Security Professional with Management Experience
Resume:
Jayla Woods
Port Arthur, TX *****
**************@*****.***
Professional Summary
Oriented Managerial Skills 4+ years
Customer Service Skills 4+ years
Law Enforcement Experience 4+ years
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
TWIC Security Officer
Denali Universal Services-Cameron, LA
September 2025 to Present
• Verify TWIC cards and other identification before granting entry
• Conduct foot and vehicle patrols of the facility
• Write incident reports and daily activity logs accurately
• Ensure all security activities comply with TSA and U.S. Coast Guard regulations Tax Preparer
United Financial Services-Beaumont, TX
January 2024 to Present
• Accurate and reliable tax preparation services
• Ensures confidentiality and attention to detail
• Personalized tax solutions tailored to each client
• Operates with honesty, integrity, and ethical standards Server/Hostess
The Toasted Yolk Cafe-Port Arthur, TX
April 2025 to December 2025
• Monitor table progress and coordinate timing with kitchen staff
• Assist with side work like refilling drinks, rolling silverware, and restocking stations
• Work collaboratively with hosts, kitchen staff, bartenders, and other servers
• Follow dress code and maintain a neat appearance Armed Security Rover
Inner Parish Security Corporation-Lafayette, LA
May 2025 to September 2025
• Report any security-related incidents, hazards
• Documents nightly operations and files weekly reports
• Oversee daily activities of security officers and assign duties or patrol routes
• Ensure staff adhere to policies, procedures, and safety regulations Correctional Lieutenant
Tdcj-Beaumont, TX
May 2021 to May 2025
• Monitor staff performance and provide guidance, coaching, and disciplinary actions when necessary
• Oversee daily facility operations, including inmate movement, security checks, and incident response
• Maintain accurate records of shift activity, staff assignments, and incidents
• Communicate with inmates professionally and resolve issues or grievances when escalated Customer Service Associate
Spectrum-Beaumont, TX
January 2022 to September 2023
• Develops and implements strategies to improve customer retention and reduce churn
• Builds strong relationships with existing customers through consistent communication and follow-ups
• Identifies at-risk customers and proactively resolves concerns to maintain satisfaction
• Analyzes customer data and feedback to identify trends and opportunities for improvement Temporary SEAL Career Counselor
Workforce Solutions Southeast-Port Arthur, TX
June 2023 to August 2023
• Work with employers and vocational programs to ensure accessibility and reasonable accommodations
• Provide guidance on social skills, communication, and self-advocacy in work-related settings.
• Support students in building confidence and coping strategies for navigating challenges related to their disability
• Collaborate with special education teachers, social workers, occupational therapists, and families
• Maintain accurate records of student progress, counseling sessions, and career plans Education
Business Administration (Associate's)
Colorado Technical University
October 2020 to September 2021
Certifications and Licenses
AED Certification
TABC Certification
Guard Card
CPR Certification
TWIC Card
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