IT Support Specialist with Help Desk Focus

Contact

540-***-**** (Mobile)

**********@*****.***

www.linkedin.com/in/sierraclabon

(LinkedIn)

Top Skills

Following Support Procedures

Time Management

Problem Solving

Certifications

Introduction to Azure Incident

Readiness

Sierra Clabon

IT Support Specialist Help Desk Intern Technical Support Radford, Virginia, United States

Summary

IT Support Specialist with hands-on Tier 1–2 support experience. Skilled in troubleshooting hardware, software, and basic network issues in remote environments. Experienced with user accounts, ticket documentation, and customer support workflows. Currently pursuing an Associate’s Degree in Information Technology and seeking a Help Desk or IT Support role.

Experience

Montgomery County Public Schools

Recess Aide

September 2025 - October 2025 (2 months)

Ensured student safety and followed established procedures. Supported positive behavior and conflict resolution. ROCK Club

Group Leader

June 2024 - November 2024 (6 months)

Radford, Virginia, United States

* Supervised up to 24 children daily, ensuring physical safety and emotional support in a faith-centered setting.

* Developed and led over 30 age-appropriate lessons and activities to promote creativity, teamwork, and values-based learning.

* Recognized by leadership for consistently maintaining a positive and structured environment.

* Fostered open communication between staff and families. Independent IT Support

IT Support

February 2024 - November 2024 (10 months)

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Radford, Virginia, United States

delivered one-on-one technical support for a remote tutoring professional, resolving software, connectivity, and login issues in real time. Set up and maintained laptops, printers, webcams, and Wi-Fi networks to ensure reliable virtual instruction

Troubleshot video conferencing platforms, audio/video issues, and session disruptions under time pressure.

Documented recurring issues and implemented preventative fixes to improve session reliability.

Education

Southern New Hampshire University

Associate's degree, Information Technology · (September 2027) Alison

Continue Professional Development Diploma, Computer Networking · (July 2022 - January 2023)

Penn Foster College

Career Diploma, IT Support Specialist · (July 2020 - July 2021) Alison

Continue Professional Development Diploma, Information Technology Management · (August 2017 - January 2018)

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