Restaurant Operations Leader with Customer Service Focus
Resume:
Joseph K. Smalls, Sr
N. Augusta, SC 29841
************@*****.**
Cell 803-***-****
Cell 706-***-****
Willing to relocate: Anywhere
Authorized to work in the US for any employer.
Work Experience
Child Nutrition Manager
Chartwells K-12
Aiken County School System
LBC Middle School
Warrenville, South Carolina 29851
Provide quality customer services to all students and staff. Oversee and participates in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety and portion control. Uses proper systems for completion of daily, weekly and monthly reports, ie: inventory, cash report, production records, payroll and time keeping. Order all food and necessary supplies from approved sources or purveyors. Assist in hiring, training and coordinates work of new employees.
Restaurant General Manager Krystal Restaurant
N. Augusta, South Carolina 29841
February 2023 - September 2024
In charge of the day-to-day operation of the store. Analyze the Restaurant performance data containing sales, food cost, SOS, VOC and make recommendations regarding Restaurant plans to address negative. Adjust manager and crew schedules as needed to labor performance and forecast. And to adjust staffing goals to meet the demand of the business, investigate and resolve customer complaints within the restaurant, monitor services quality and make adjustment as needed.
Restaurant General Manager
The Falcons Group, LLC
Checkers Restaurant N. Augusta, SC
September 2022 to February 2023
In charge of the day-to-day operation of the store. Analyze the Restaurant performance data containing sales, food cost, SOS, VOC and make recommendations regarding Restaurant plans to address negative. Adjust manager and crew schedules as needed to labor performance and forecast. And to adjust staffing goals to meet the demand of the business, investigate and resolve customer complaints within the restaurant, monitor services quality and make adjustment as needed.
Restaurant General Manager
Wendgusta, LLC
Wendy's Restaurant Augusta, Ga
July 2020 to sept. 2022
In charge of the day-to-day operation of the store including hiring, firing and termination. Analyze the Restaurant performance data containing to sales, food cost, SOS, VOC and make recommendations regarding Restaurant plans to address negative. Adjust manager and crew schedules as needed to labor performance and forecast. And to adjust staffing goals to meet the demand of the business, investigate and resolve customer complaints within the restaurant, monitor services quality and make adjustment as needed.
Education
Associate Degree in Health Services majoring in Human Services
Aiken Technical College - Aiken, SC 1991
Skills
Scheduling
Inventory
Payroll
HR Issues
Food Safety
Training
Budgeting
Quality Control
Certifications and Licenses
ServSafe
May 2021 to May 2026
*ServSafe Certification
Professional Reference Upon Request
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