Multifaceted Customer Service & Logistics Professional

Antonia Manzo

Phoenix, AZ ***** 480-***-**** ️ **************@******.***

Professional Summary

Bringing over 5 years of experience delivering high-quality customer service in retail, transportation, and home improvement settings. Known for being dependable, detail-oriented, and highly adaptable in fast-paced, team-driven environments. Core Skills

● Bilingual: English & Spanish

● Strong communication & interpersonal skills

● Conflict resolution & problem-solving

● Time management & task completion

● Customer-focused & team-oriented

Professional Experience

Blue Steel Roll Off Dumpsters—Delivery Driver Phoenix, AZ May 2025-Nov 2025

● Delivered and retrieved roll-off dumpsters for residential and commercial clients.

● Followed safety procedures and ensured proper placement at job sites. Good Neighbor Property Services–Property Maintenance Technician Phoenix, AZ May 2022 – Jan 2025

● Performed routine cleaning and upkeep of community amenities including parks, gyms, pools, and dog waste stations.

● Ensured cleanliness, safety, and compliance with maintenance standards across multiple residential properties.

● Traveled throughout Arizona to complete scheduled service routes efficiently. Uber / Lyft – Driver Phoenix, AZ Dec 2019 – Present

● Delivered professional service with up to 20 rides per day.

● Maintained a calm, courteous demeanor in high-pressure situations.

● Built positive rapport with diverse clientele.

AM Flooring – Carpet Installer Phoenix, AZ Dec 2019 – Present

● Installed, replaced, and maintained carpets for residential clients.

● Prepped floors and managed cleanup and disposal.

● Communicated directly with homeowners regarding service and payment. Circle K – Lead Customer Service Representative Phoenix, AZ Dec 2016 – Oct 2019

● Supervised staff and daily store operations.

● Handled customer inquiries, complaints, and transactions.

● Managed inventory, scheduling, and training.

● Ensured compliance with safety and company policies.

● Supported marketing and promotional campaigns.

Education

Empire Beauty School – Cosmetology Certificate Phoenix, AZ Dec 2008 – Nov 2010

● Completed 1200 hours in hair, nails, and makeup techniques.

● Prepared for and passed the State Board Licensing Exam.

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