Collections Specialist with Compliance Focus

Ryan Lesnick

Phoenix, AZ *****

***********@*****.***

+1-248-***-****

Work Experience

Collections Specialist

PayPal-Phoenix, AZ

March 2023 to Present

Inbound and outbound calling related to past due accounts, negotiating payment solutions, and providing guidance to customers experiencing financial difficulties.

• Objective to resolve outstanding balances, educate customers on payment options and payment timelines

• Ensure every call is within compliance of company policies and relevant regulations

• Engage with customers via phone to discuss payment options and address account issues. Collections Specialist

Progress Residential-Scottsdale, AZ

June 2021 to March 2023

Inbound and outbound calling to collect late or delinquent rental payments

• Process rental payments via check, credit card, debit

• Answer rental agreement or payment related questions

• Forward calls and cases to other departments as needed

• Send out collection texts as needed

• Connect qualifying residents to rental assistance agencies Collections Specialist

Bass and Associates, P.C.-Tucson, AZ

April 2019 to June 2021

Responsible for inbound and outbound collection calls on behalf of the U.S. Department of Education in an effort to recover losses from student loans.

• Attempt to collect debts via phone, email or US mail

• Locate debtors via skip tracing

• Process payments

• Update demographic and financial information on each call

• Negotiate the best possible payment arrangements for the debtor including partial payments or monthly payments

Collection Specialist

Education

Psychology (B.A.)

Michigan State University-East Lansing, MI

August 1998 to 2004

College Prep

North Farmington High School-Farmington Hills, MI

August 1994 to April 1997

Psychology (Bachelor's degree)

Skills

• Organizational skills

• Windows

• Cold Calling

• Debt recovery

• Microsoft Access

• Research

• Recruiting

• Cash handling

• Telemarketing

• Outbound Sales

• Customer service

• English

• Computer skills

• Yardi

• Account reconciliation

• Time management

• Negotiation

• Account Management

• Microsoft Outlook

• Productivity software

• Account management

• Microsoft Word

• Upselling

• Analysis skills

• Google Workspace

• Insurance Sales

• Communication skills

• Phone etiquette

• Customer relationship management

• Escrow

• Cold calling

• Medical Collection

Certifications and Licenses

Driver's License

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