Bilingual Customer Service Specialist
Resume:
SERGIO MARTINEZ
Personal details
SERGIO MARTINEZ
********.********@*****.***
Flushing, NY
June 29, 1975
New York City
Driver's License
Male
Latino Hispanic
Unmarried
Skills
Excel
Data Entry
Powerpoint
Word
Computer Literate
Typing 50 WPM
TCP
WAN
Linux
Microsoft Windows
Help Desk
Technical Support
Computer Hardware
Profile
Dependable: Level 4 Spanish Bilingual Medical Interpreter, Front Desk Agent Welcome Team Agent/ Customer Service Specialist, with excellent interpersonal communication skills. Strong multitasking skills, work place focus. Bringing 25 yrs
+ of Administrative/ Customer Service Experience, and proficient troubleshooting skills. Authorized to work in the US for any employer Education
Some College & Technical School in
Computer Information Systems
Apr 2011 - Jul 2011
Per Scholas Institute for Technology, Bronx, NY
Sep 2011 - Dec 2011
DeVry School of Technology, Long Island City New York Computer Technology Break Fix Technician
Employment
Virtual Bilingual Medical Interpreter Level 4 Jan 2023 - Present LanguageLine Solutions, Flushing, NY
Answer all types of calls from various Companies & Organizations, 911 Emergency Dept., Hospital Clinics, Dental Offices, Medical, Insurance Claims, Auto Insurance Claims, Retail Banking Calls, Banking Fraud Department. I am interpreter for non English speaking customers. Welcome Team Member / Front Desk Agent May 2022 - Nov 2022 TMPL Gym, New York, NY
Club Opener, prepared the club for daily use.
Checked in members for daily group classes.
Resolved payment issues or discrepancies.
Registered new members.
Sold daily access passes, weekly & monthly memberships Senior Welcome Team Member Jun 2017 - May 2022
N Y Sports Clubs, New York, NY
Club Opener, prepared club for daily use.
Checked in members for daily group classes.
Resolved any payment issues, registered new members. Inbound Customer Service Personnel Aug 2015 - Jun 2017 Orthonet Medical Service, White Plains, NY
Received inbound calls from Health Plan members seeking authorizations for Surgical procedures & therapy treatments.
Inside sales
Customer service
IT support
Windows
Medical terminology
Front desk
Analysis skills
Translation
Sales
Software troubleshooting
Interpretation
Organizational skills
Computer skills
Clerical experience
Guest relations
Microsoft Excel
Microsoft Word
Epic
Microsoft Office
Direct support
Guest services
Data entry
IT
Filing
Security
Dependable
Excellent interpersonal
communication skills
Strong multitasking skills
Work place focus
Troubleshooting skills
Reliability
Customer service
Administrative assistant/receptionist
Certifications and Licenses
Driver's License Dec 2021 - Nov 2028
Valid from December 2021 to November 2028
Assessments
Work style: Reliability Feb 2024
Proficient
Tendency to be reliable, dependable, and act with integrity at work Customer service Nov 2022
Proficient
Identifying and resolving common customer issues
Administrative assistant/receptionist Nov 2022
Proficient
Using basic scheduling and organizational skills in an office setting Customer focus & orientation Nov 2022
Proficient
Responding to customer situations with sensitivity Proofreading Jan 2024
Proficient
Finding and correcting errors in written texts
Customer focus & orientation
Proofreading
Languages
Spanish
English
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