Customer Service & Help Desk Specialist with 7+ Years Experience
Resume:
Diamond Calhoun
Destrehan, LA *****
*******.*********@*****.***
Professional Summary
Dedicated and highly adaptable Customer Service and Help Desk Representative with over 7 years of experience delivering exceptional support in fast-paced environments. Proven ability to resolve complex issues efficiently, maintain high client satisfaction, and handle sensitive information with discretion. Strong communicator with a keen eye for detail, excellent data entry skills, and a commitment to organizational success.
Work Experience
Help Desk Rep
YRC INC-New Orleans, LA
May 2024 to Present
• Provide prompt and professional assistance to insurance help desk callers, ensuring inquiries are resolved effectively.
• Perform high-volume batch data entry of employee forms with accuracy and timeliness.
• Document 100% of customer interactions in the incident management system to maintain detailed and compliant records.
• Identify trends and potential issues, escalating when necessary to support operational improvements.
• Uphold client satisfaction through diligent problem resolution and proactive service. Customer Service Representative
Amazon Web Services-New Orleans, LA
March 2017 to January 2021
• Delivered outstanding support to customers by addressing inquiries, resolving complaints, and processing orders and returns efficiently.
• Provided detailed product and service information to enhance customer experience and drive satisfaction.
• Maintained and updated customer account records accurately.
• Utilized live chat and phone communication to assist customers with professionalism and empathy.
• Handled high volumes of inbound and outbound calls and emails while keeping detailed logs of customer concerns and solutions provided.
Call Center Agent
Call Centre of Louisiana-Kenner, LA
June 2015 to March 2017
• Managed incoming calls for multiple businesses, assisting customers with inquiries and relaying messages efficiently.
• Navigated internal templates and resources to provide accurate and timely information to customers.
• Delivered clear and courteous communication to enhance customer relationships and represent client brands professionally.
Education
High school diploma
Destrehan High School-Destrehan, LA
August 2009 to May 2012
Skills
• Incident Management Systems
• Customer Service & Support
• Effective Communication & Professional Etiquette
• Help Desk Operations
• Microsoft Word & Computer Operations
• Live Chat & Phone Support
• Technical Trobleshooting
• Problem Solving & Conflict Resolution
• Data Entry & Record keeping
• Time Management & Organization
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