Flexible Surgical Technologist with Ops and Admin Expertise
Resume:
Shamora
Johnson
Shamora Johnson
Salisbury, NC *8144
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Dedicated and detail-oriented Certified Surgical Technologist with a strong foundation in customer service and technology and over a decade of professional experience across healthcare, retail, and administrative settings. Proven ability to thrive in fast- paced environments, ensuring quality care and efficiency while maintaining a commitment to excellence and continuous learning.
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Experience
Atrium Health / Patient Service Specialist
January 2025 – PRESENT, Charlotte, NC
● Open the doctor's office.
● Assist patients with checking in for their appointment in a timely manner.
● Assist patients by checking out when their appointment is over.
● Schedule patients for upcoming OBGYN/GYN appointments.
● Scan consent forms into patients' charts.
● Send FMLA forms to the disability team to ensure patients receive their time off.
● Add insurance information to patients chart to ensure their coverage is up to date.
● Collect payments when patients have a copay or are paying out of pocket.
● Maintain patient confidentiality and comply with HIPAA regulations while updating and managing records through hospital systems.
● Close the doctor's office.
Atrium Health / Surgical Technologist
August 2023 – January 2025, Charlotte, NC
● Assist obstetricians and surgical teams during cesarean sections, ensuring timely and efficient support in a high-pressure environment.
● Set up and maintain sterile fields, adhering strictly to aseptic techniques and hospital protocols to minimize infection risks.
● Prepare surgical instruments, equipment, and supplies, ensuring all items are sterilized and ready for use during procedures.
● Manage and restock stockrooms, warming cabinets, and operating room supplies, maintaining optimal inventory levels for uninterrupted operations.
● Collaborate with nurses, anesthesiologists, and other surgical staff to ensure seamless workflow and patient safety.
● Conduct pre-operative checks, including verifying equipment functionality and ensuring proper patient preparation.
● Provide post-operative support, including equipment sterilization and room turnover for subsequent cases.
● Maintain patient confidentiality and comply with HIPAA regulations while updating and managing records through hospital systems.
Conduent / Customer Service Representative
February 2023 - August 2023, Remote
● Provide empathetic and solution-focused assistance to Kentucky residents by addressing inquiries and resolving issues
● Manage high volumes of inbound calls in a professional and efficient manner while maintaining excellent customer satisfaction ratings.
● Guide clients through the application and recertification processes, ensuring compliance with program requirements and deadlines.
● Utilize company-provided systems to access and update client information securely, ensuring accuracy and adherence to confidentiality protocols.
● Troubleshoot technical and procedural issues for clients, offering clear explanations and practical solutions to resolve challenges.
● Demonstrate exceptional time management skills by meeting or exceeding performance metrics, including average call handling time, quality assurance scores, and first-call resolution rates.
● Adapt quickly to changes in policy and procedures, staying up to date on state regulations and program updates to provide accurate information.
● Document detailed case notes after each interaction, ensuring seamless follow-up and continuity of care for clients.
● Collaborate with team members and supervisors to improve workflows and identify opportunities for enhanced client services.
Moses Cone Women’s and Children’s Center / Surgical Technologist
August 2021 - October 2022, Greensboro, NC
● Assisted obstetricians and surgical teams during cesarean sections and vaginal deliveries, ensuring all instruments and supplies were available and sterile.
● Prepared and set up delivery and operating rooms, including arranging surgical tables, drapes, and instruments, in adherence to strict aseptic techniques.
● Used Epic medical software to update and manage patient records, ensuring accuracy and compliance with hospital standards.
● Maintained and restocked stockrooms, ensuring essential supplies were readily available to support uninterrupted patient care.
● Pulled surgical cases and ensured all instruments and supplies were properly sterilized and prepared in advance of procedures.
● Supported medical staff during emergencies by quickly preparing and delivering necessary equipment and maintaining calm, efficient operations under pressure.
● Cleaned and sterilized surgical instruments and operating room surfaces post-procedure, adhering to infection control protocols.
● Provided direct support to doctors and nurses, anticipating their needs during procedures to facilitate efficient and safe patient care.
● Collaborated with multidisciplinary teams to optimize workflow and patient outcomes in a busy hospital setting.
Pete’s Burger and More / Trainer, Cashier, Cook, Opener October 2011 - August 2021, Reidsville, NC
● Provided excellent customer service by taking accurate orders, efficiently preparing food, and ensuring timely service to maintain high customer satisfaction.
● Trained and mentored new employees, teaching them operational procedures, customer service best practices, and food safety standards to ensure a seamless onboarding process.
● Opened the restaurant daily, completing essential tasks such as setting up workstations, preparing ingredients, and verifying inventory to ensure smooth operations.
● Managed the cash register, processed payments accurately, and balanced the cash drawer at the beginning and end of shifts.
● Maintained a clean and organized workspace by adhering to food safety regulations and health department standards.
● Collaborated with team members to meet peak service demands efficiently, ensuring a positive dining experience for customers.
● Resolved customer complaints professionally, addressing issues promptly to enhance guest satisfaction and loyalty.
● Assisted in inventory management by restocking supplies, monitoring stock levels, and communicating shortages to supervisors.
● Implemented quality control checks on food preparation and presentation, ensuring all products met company standards. Family Dollar / Cashier, Stocker
March 2011 - October 2011, Wentworth NC
● Provided friendly and efficient customer service by greeting customers, assisting with purchases, and accurately processing transactions at the register.
● Maintained accurate cash handling, including counting tills, processing refunds, and ensuring the register balanced at the end of each shift.
● Restocked shelves and organized merchandise to ensure the sales floor was neat, fully stocked, and visually appealing to customers.
● Unloaded delivery trucks and efficiently sorted and shelved items, adhering to store safety and inventory management guidelines.
● Assisted customers in locating items and provided knowledgeable recommendations, enhancing the overall shopping experience.
● Supported team members during high-traffic periods, maintaining productivity and minimizing wait times for customers.
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● Ensured accurate packing of products, such as wipes, into boxes on an assembly line, maintaining quality control standards.
● Applied labels to packages with precision, verifying the accuracy of product details to meet shipping and retail requirements.
● Collaborated with team members to meet production quotas and deadlines, maintaining a consistent workflow in a fast- paced environment.
● Monitored product quality during packing to identify and report defects or inconsistencies.
● Maintained a clean and organized workstation, adhering to workplace safety protocols and minimizing downtime. ㅡ
Education
Rockingham County Community College / Associate’s Degree, Surgical Technology
August 2020 - June 2021, Wentworth, NC
● Completed comprehensive training in surgical procedures, aseptic techniques, and operating room protocols.
● Gained hands-on experience in surgical technology through clinical rotations, developing proficiency in assisting surgical teams and managing sterile environments.
● Coursework included anatomy, medical terminology, and patient care principles, preparing for certification as a Surgical Technologist.
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Rockingham County Community College / Certificate, Medical Office Administration
Wentworth, NC
● Completed training focused on administrative tasks in healthcare settings, including scheduling, billing, medical terminology, and patient record management.
● Developed skills in HIPAA compliance, medical coding, and clerical operations to support efficient healthcare delivery. Reidsville High School / High School Diploma
Reidsville, NC
● Achieved foundational education with a focus on core subjects, setting the stage for success in healthcare and administrative fields.
● Actively participated in school activities, fostering communication and organizational skills.
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Skills
Healthcare and Technical Skills:
● Certified Surgical Technologist (CST)
● Aseptic technique and sterile field management
● Surgical case preparation and assistance (cesarean sections, vaginal deliveries, etc.)
● Patient care and support
● Medical terminology and anatomy knowledge
● Proficiency in epic medical software
● Hospital and clinical experience
Administrative & Customer Service Skills
● HIPAA compliance and confidentiality
● Scheduling and clerical operations
● Front desk management
● Exceptional prioritizing and project management skills ( in person and remote)
● Exceptional phone etiquette written and verbal communication skills
● Proficient in Microsoft Office Suite
● Familiarity with remote work platforms and communication tools (Zoom, Teams, etc.)
● Experience with case management softwares ( Epic)
● Exceptional collaboration skills with virtual teams
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