Administrative Support & Customer Service Specialist

PILIMILOSE VAKAUTA

West Valley City, UT • 801-***-**** • *************@*****.***

Administrative Assistant Office Coordinator Customer Service Specialist PROFESSIONAL SUMMARY

Resourceful administrative and customer service professional with 8+ years of experience supporting fast-paced offices, coordinating operations, and providing top-tier client service. Proven track record in improving efficiency, managing communications, and maintaining strong attention to detail. Recognized for professionalism, problem-solving skills, and the ability to build trust with customers and teams alike. CORE COMPETENCIES

Office Administration • Scheduling & Coordination • Customer Relations • Data Entry & Reporting • Microsoft Office

& QuickBooks • Multi-Line Call Management • Time Management • Problem Solving • Team Collaboration • Recordkeeping & Organization

PROFESSIONAL EXPERIENCE

Receptionist Administrator 1580 Utility Trailer – Salt Lake City, UT (Mar 2024 – Jun 2024)

• Managed high-volume front desk operations, greeting visitors and directing inquiries efficiently.

• Handled scheduling, call management, and travel coordination for executives to optimize productivity.

• Processed daily deposits and reports using QuickBooks, CDK, and Excel with 100% accuracy.

• Enhanced workflow by reorganizing filing systems and updating internal communication tools. Customer Experience Specialist Delta Airlines – Salt Lake City, UT (Aug 2021 – Feb 2024)

• Delivered exceptional customer support by resolving travel and booking concerns with empathy and precision.

• Handled 100+ passenger inquiries daily, maintaining a 95% customer satisfaction rating.

• Guided customers through documentation and schedule changes to ensure smooth travel experiences. Hotel Front Desk Clerk Hawthorne Suites – Midvale, UT (Sep 2020 – Aug 2021)

• Welcomed and checked in guests, verifying reservations and ensuring accurate billing.

• Boosted revenue by 10% through effective upselling of room upgrades and amenities.

• Collaborated with housekeeping and maintenance to promptly resolve guest concerns. Primary Care Taker Primary Support Services – Sandy, UT (Jul 2019 – Sep 2020)

• Provided compassionate daily living support to clients, ensuring safety and comfort.

• Coordinated medical appointments and transportation for patients, improving service efficiency. Security Screener Delta Global Staffing – Salt Lake City, UT (Aug 2018 – May 2019)

• Conducted employee and passenger screenings while maintaining confidentiality and compliance.

• Patrolled facilities to ensure secure operations, responding quickly to incidents. Customer Service Representative Teleperformance – Salt Lake City, UT (Dec 2016 – Apr 2018)

• Handled high-volume customer calls regarding billing and account issues with accuracy and care.

• Achieved first-call resolution rates exceeding 90% through active listening and problem-solving. EDUCATION

High School Diploma Provo High School – Provo, UT (May 2016)

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