Finance & Customer Service Specialist with Reconciliation Expertise

ADESUWA OGHOGHO AGOMA

Port Harcourt, Rivers State, Nigeria 080******** **************@*****.***

PROFESSIONAL SUMMARY

13+ years Experienced and dedicated Finance, Reconciliation/Customer Service Representative with a proven track record of delivering exceptional support to diverse clients. Having the ability to prepare financial reports to guide short and long-term strategic planning. Possessing strong communication skills and a deep commitment to resolving inquiries efficiently and effectively. Skilled in multitasking, problem-solving, and maintaining composure in high-pressure situations, adhering to all company policies and procedures.

Core Competencies include improving productivity, and conflict resolution, customer service excellence, good practical experience with word-processing software.

Proficient typing skills and familiarity with data entry tools and software (Microsoft Word/Excel/E-mail, CRM).

Excellent verbal and written communication skills in English, highly organized and detail- oriented, able to prioritize effectively. Diploma in Information Management, MSc and BSc in Finance and Banking.

WORK EXPERIENCE

PORT-HARCOURT ELECTRICITY DISTRIBUTION 2022 - Present COMPANY [PHED], PORT-HARCOURT, RIVERS STATE

Reconciliation/Customer Service Executive

Logging complaints and service requents into the company’s support system for tracking and follow-up.Responding promptly to customer inquiries.

Responding to customer inquiries regarding electricity billing, estimated bills, reconnnection, and meter-relatedissues.Processing orders, forms, applications, and requests.

Assisting customers in resolving account discrepancies and explaining billing breakdowns clearly and professionally.

Collaborating with technical and field teams to ensure timely reconnection, fault resolution, and customer updates.

Following up on unresolved issues to ensure customer satisfaction and timely closure of complaints.

Helping customers understand payment options, tariffs, and processes for new meter applications.

Managing high-volum calls and walk-in customers while maintaing a calm and courteous approach.

HOGSHARON INT LTD, Rivers State 2017 - 2022

Finance Officer 2

Preparing cheques for utility, tax, payroll and other company bills.

Using manual and computerized book-keeping systems to keep, maintain and balance financial records.

Writing daily reports, preparing general ledgers and financial statements.

Preparing and submitting pension forms, tax returns, and employees’ compensation forms.

Preparing other accounting and financial reports

Reconciling financial accounts.

ECOBANK NIG. PLC, Rivers State 2011 -2017

Banking and Customer Relationship Officer

Liaised and networked with a range of stakeholders, customers, colleagues, suppliers and partner Organizations with related new Ecobank Products.

Organized and attended events, conferences, Seminars, receptions and exhibitions to promote both new and updated products, sourced and secured sponsorship.

Arranged for the effective distribution of marketing materials.

Maintained and updated customer databases.

Conducted market research, customer questionnaires, focus groups, developed marketing plans and strategies.

Managed budgets, informed both new and existing customers throughout the various stages of the purchased process.

Responsible for the accountability and maintenance of more than 500 customers account daily and oversea the flow of transfers.

Responsible for health, safety and warfare of personnel.

Utilized CRM tools to track and analyze customer interactions, optimizing engagement strategies.

EDUCATION/TRAINING

Master of Science, Finance and Banking

UNIVERSITY OF PORT-HARCOURT, Port-Harcourt, Rivers State 2025

Bachelor of Science, Banking and Finance

DELTA STATE UNIVERSITY, Delta State, Nigeria 2010

Diploma, Information Management

COMPUTER MAX, Warri Nigeria 2006

CERTIFICATIONS

Member chartered institute of financial and investment analysts, Nigeria

Project management with prince2

Customer experience management for exceptional customer service delivery

Customer service refresher training program

National youth service corps (NYSC)

SKILLS/ TOOLS & TECHNOLOGIES

Multitasking communication skills

Stress management, conflict resolution, technical proficiency self-starter

IT skills including the ability to use finance and accounting and microsoft Office software.

CRM and ticketing systems

Google Workspace

Customer communication (phone, email, walk-in)

Attention to detail

Consultative selling experience with strong written and verbal skills in English

Adaptability and Accountability

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