Independent Remote-Ready Operations Leader with 30+ Years of
Resume:
HEATHER
ASSAD
************@*****.***
St. Cloud, FL 34772
CONTACT
SKILLS
• Team leadership
• Problem-solving
• Operations management
Policies and procedures
implementation
•
• Customer service
• Staff management
• Decision-making
• Client relationships
Results-driven Operations Manager with over 30 years of experience in optimizing organizational efficiency and enhancing customer satisfaction. Proven expertise in team leadership and problem-solving, successfully developing talent and resolving complex issues. Recognized for fostering strong client relationships and implementing effective policies, which contributed to sustained operational success and high satisfaction ratings.
PROFESSIONAL SUMMARY
Operations Manager
Southland Security, Inc., Kissimmee, Florida
Administrative Coordinator
McClane Suneast, Kissimmee, Fl
EXPERIENCE
June 1989 - December 2020
Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
•
• Managed the daily operations of multiple departments to maximize efficiency. Developed talented team, participating in hiring, coaching, and performance
• management processes.
Maintained professional working relationships and promoted open lines of communication with staff.
•
Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
•
Developed and maintained relationships with customers and vendors for
• successful project completion.
Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
•
February 1986 - June 1989
I worked many different positions while employed at McLane Suneast. I started in Transportation, handling and verification of manifests for drivers.
•
Accounting,where I input receivables, payables and kept track of shorts on loads
• in the field
• Marketing, where I enjoyed working with clients to increase their profits. Purchasing, clients looked for guidance on displays and other products to increase sales. Was responsible for integrating Armour Summer Sausages in their custom display at Walmarts in Florida and Georgia. The display is currently still being used and is nationwide in Walmart super stores
•
Managed incoming and outgoing mail distribution, including scanning, sorting
• and delivering items promptly.
Utilized customer service skills to respond to inquiries from internal and external customers in a timely manner.
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• Maintained office calendar, including scheduling appointments and meetings.
• Assisted with onboarding new employees by coordinating orientation activities. High School Diploma
Ramapo High School, Franklin Lakes, New Jersey
Class D Class G License in Security
Technical Education College of Osceola, Kissimmee, Florida EDUCATION
June 1983
Awards & Honors
• General Sudies
Extracurricular Activities
• Honor Roll
May 1989
CERTIFICATIONS
• Class D Security License
• Class G Armed Security License
References available upon request
REFERENCES
Administrator
Special Olympics, Kissimmee, Florida
VOLUNTEER EXPERIENCE
Assist in any capacity that was needed. From ticket sales to parking, I worked with entire volunteer staff to ensure that the event was safe and enjoyable for all
•
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