Customer Service & Retail Associate with Office Skills

Objective: To obtain a position where I can utilize my customer service, computer and retail experience skills for a company that offers career advancement.

Skills summary:

Valid Forklift license, order picker, electric pallet jack.

Microsoft Word, Excel, PowerPoint. Access, Outlook, Windows. Standard office equipment.

Customer service, Collections, I-CAR training.

Credit retrieval, Microfiche and Microfilm.

Experience:

Home Depot (Feb 2013 to present)

My position is a Sales Associate. I work mainly in the Seasonal and Millworks departments, assisting customers with outdoor power equipment, processing credit applications, cash handling, processing transactions, greeting customers, answering phones, I also operate a fork lift when needed.

Terracon Consultants Inc. (Aug 2008-Jan 2010)

My position as a receptionist involved answering phones, greeting customers, directing calls to the appropriate departments, reviewing billing for errors, photocopying, faxing, processing payments and payroll. I also prepared invoices for Geotechnical and Environmental projects.

Citigroup (Mar 2008-May 2008)

My position as a clerk was to answer phones and direct calls, sort mail, and batch and prepare customers payments so cheques can be keyed.

I-CAR/Paige Personnel Services (May 2006-Nov 2007)

My position was Customer Service Representative. I answered over 50 calls a day, I assisted customers with inquiries, submitting adjustments, and provided technical support for our webpage. I processed Gold Class and Platinum applications for customers. I maintained monthly department reports and participated in testing for products that were upcoming.

References available upon request.

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