Customer Service Professional with 25+ Years Experience
Resume:
NICOLA CALIXTO
************@***.***
Skills Summary
-Over 25 years of customer service experience
-Fifteen years in a call center environment
-Proven ability to gain customers confidence and trust
-Communicate well with a wide range of personalities
-Quick learner
-Work equally well as a team member or independently
Education
-Bilingual in English and Spanish
-People person
Degree / Date of Graduation
High School Diploma- Shadow Mountain High School
Experience
May 2022 - December 2024
Tango Health - Assist in document retrieval,
Contact patients and health care agencies to confirm assistance
September 2019 - April 2022
Ciox - Assist with medical documents, ROI agent
January 2019 - June 2019
Ttec - Inbound customer service, tech assistance
March 2015 - December 2018
Home Depot - Sales, Customer Associate, Cashier
June 2014 - March 2015
Asurion - Assist inbound callers with cell phone tech support, Spanish and English lines
April 2012 - Feb 2014
Best Western Hotels - Inbound sales, assist guests with reservations, account info and customer service
July 2011 - Feb 2012
U-haul - Assist inbound customers with rental of trucks and storage, assist with payments
June 2010 - June 2011
Stream Global - Inbound sales, assist customers with questions about accounts
May 2009 - June 2010
Arizona Public Service - Assisted inbound callers with account questions and payments
April 2006 - April 2009
Home Depot - Senior Garden Associate, Cashier, Special Services, All department assistance
October 2005 - January 2006
Chase Automotive - Assist inbound customers with lease accounts
October 1997 - August 2005
Discover Card - Inbound and Outbound Collections/Security Calls, Account Maintenance Spanish and English, Card member Billing, Customer Service Issues or Problems, Verify Account Purchases
June 1994 - October 1997
Auto Zone - Assist Customers with Parts Look up, Cashier, Commercial Driver and Coordinator
March 1994 - June 1994
Pep Boys - Cashier, Customer Service Rep, Sales, General Customer Service
April 1990 - March 1994
Auto Zone - Customer Service, Cashier, Parts Rep
References
Shelley Carnal
Denise Habib
Joe Fischer
Contact this candidate