Entry-Level IT Specialist Seeking Growth Opportunities

LIZA MUPENDE

Glen Burnie, MD 443-***-**** ****.*****@*****.*** linkedin.com/in/lizamupende

EDUCATION

University of Maryland, Baltimore County — Baltimore, MD

Bachelor of Science in Information Systems, Dec 2025 GPA: 3.8, Cum Laude

Master of Science in Data Analytics, Expected 2026

PROFESSIONAL SKILLS

Programming & Query Languages: SQL (joins, aggregation, subqueries), Python (data analysis, scripting, automation), HTML, CSS

Data Analytics & Visualization: Data cleaning and preparation, exploratory data analysis (EDA), Tableau dashboard development, Excel (pivot tables, formulas), trend analysis and reporting

Databases & Systems: MySQL, relational database design, CRUD operations, data validation, systems analysis, and requirements documentation

Healthcare & Health IT: Healthcare data workflows, prescription processing systems, patient-centered analytics, HIPAA-aware environments, clinical operations support

Tools & Methodologies: Tableau, Git, Jupyter Notebook, Visual Studio Code, Systems Development Life Cycle

(SDLC), technical documentation

EXPERIENCE

Certified Pharmacy Technician — Johns Hopkins Care at Home & CVS PHARMACY

July 2023 – Present

Clinical operations support, prescription processing, medication accuracy, and patient safety in a fast-paced healthcare environment.

Help Desk / Campus IT Support (Library) — UMBC

September 2024 – May 2025

Provided technical support to students and staff. Troubleshot Windows workstations, printing, login issues, and peripherals. Documented tickets and escalated unresolved issues as needed.

Data Intern — Cohen & Co Feb 2023 – May 2023

Performed data cleaning, analysis, and reporting using SQL and Excel to support business decision-making.

PROJECTS

IS 602 – Healthcare Data Analysis: Ozempic Expenditure UMBC — Apr 2025

Analyzed prescription expenditure trends for patients with and without diabetes using Python and Tableau; developed dashboards highlighting cost and utilization patterns.

IS 636 – Client-Server Chatbot System UMBC — Nov 2025

Built and documented a Python-based chatbot using socket programming and following the Systems Development Life Cycle (SDLC).

IS 448 – Restaurant E-Commerce Website UMBC — Nov 2025

Designed and developed a database-driven restaurant website using PHP, MySQL, HTML, and CSS with an admin dashboard for content management.

ACCOMPLISHMENTS & LEADERSHIP

Grace Hopper Celebration (GHC) 2024 Attendee • Black Student Union — Board Member • Dean’s List • Tableau Dashboard Presenter

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