Customer Service & Administrative Specialist with Tax Experience

Cidni Zeigler

Glendale, AZ

Summary:

Experienced professional with a strong background in customer service, communication, and financial services.

Seeking an opportunity that will support continued professional growth and provide a pathway for long-term career advancement.

Education:

High School Diploma - May 2011

Skills:

Customer Support

Microsoft Office

Clerical & Administrative Support

High-Volume Inbound Call Handling

Fraud Detection

Collections

Typing – 45 WPM

Problem Resolution

Empathy & Customer Care

Punctuality & Reliability

Leadership

Cash Handling

Payment Processing

Sales & Customer Engagement

Experience:

Top Tier Tax Service, PC, Phoenix, AZ Mar 2023 – Present

Licensed Tax Professional (Freelancing)

Prepare individual and small-business tax returns

Provide client support and administrative assistance

Complete tax filings and documentation with accuracy

Manage scheduling, intake, and customer communications

United Healthcare, Tempe, AZ Sep 2024 – Mar2025

Customer Service Representative

Provided telephone-based customer support for Medicare/Medicaid members

Performed insurance verifications and eligibility screenings

Assisted clients with policy questions, coverage details, and issue resolution

Cognizant, Scottsdale, AZ Aug 2023 – Sep2024

Customer Support Specialist (Cruise AV)

Delivered support for autonomous-vehicle passengers and stakeholders

Troubleshot real-time issues and escalated concerns as needed

Collaborated with cross-functional teams to improve customer experience

Managed high-volume inbound communication channels

Ace Parking, Phoenix, AZ Jan 2022 – Aug 2023

Valet / Team Lead

Provided valet services with a focus on customer satisfaction and safety

Handled payment processing, email communication, and operational support

Led team operations and ensured adherence to service standards

NEXA, Phoenix, AZ Nov 2020 – Jan 2022

Virtual Receptionist

Managed high-volume inbound calls for diverse client accounts

Delivered administrative support, scheduling, and message documentation

Maintained professionalism in a fast-paced remote environment

PSCUI, Phoenix, AZ Sep 2019 – Nov 2020

Fraud Detection Specialist

Conducted transaction reviews to identify potential fraud

Assisted customers with disputes and account security issues

Filed reports and completed card activations/deactivations

Ensured compliance with internal security protocols

Contact this candidate