Customer-Driven Server-Hostess Candidate
Resume:
Nancy Lopez
Fort Worth, TX *****
Email: ***************@*****.***
Mobile: 817-***-****
Looking for a part-time/full time position
Experienced in improving processes through organizational and team collaboration skills, as well as performing a variety of technical and physical tasks. Maintains cleanliness of work with the ability to work in a fast-paced environment and easily adapt to customer needs. Driven with a strong work ethic and ability to work independently. Key skills include
o Collaboration skills
o Communication skills
o Problem-solving skills
o Adaptability
o Time Management
o Organizational skills
o Physically Fit (Beginner)
o Attention to Detail
o Housekeeping
Technical Skills: Microsoft Word - Microsoft Outlook ~ Microsoft PowerPoint - Google Docs - Google Slides - Google Sheets - Google Sites - Google Mail
EDUCATION
Timber Creek High School
Year 12
2022
September 2019 - May 2022
GPA: 3.5
Achievements:
● 2020: Cum Laude is an award given to those within the first top 25-30% of the class with a GPA of 3.5-7. Special Courses
o TABC Certification
o ARC Music Fundamentals History and Literature
o eFoodcard Food Handler Basics Course
o MCC Google Apps for Business
PERSONAL ATTRIBUTES
● Verbal Communication: Recognized ability to communicate with a range of individuals from different cultures and backgrounds. Demonstrated through obtaining and maintaining jobs with a consistent amount of people who are diverse.
● Trustworthy & Honest: Committed to telling the truth no matter the circumstances, as well as trusted with various tasks and information. Demonstrated through helping managers cash handle (count), enter “restricted” areas with keys given by a trusted manager for various tasks, as well as speaking out if rules are being broken by staff/customers.
● Reliable: Commended reliability as team member and supporter. Demonstrated through being on time and counted on to pick-up a shift when called in (as well as working overtime when understaffed/asked to). Nancy Lopez
9420 Oliver Dr.
Fort Worth, TX 76244
Email: ***************@*****.***
Mobile: 817-***-****
WORK EXPERIENCE
Sales Associate at Spirit Halloween Sept 2021- Nov 2021 Worked in an indoor environment. Worked part-time–and worked overtime–for the season from September 23rd until November 2nd.
Achievements and Contributions:
● Retrieve merchandise for customers, offer recommendations, and overall work in customer service
● Helped maintain the sales floor, backrooms, and arrange displays
● Engage in minor to moderate labor
● Cashier: use scanning devices, accept returns, answer inquiries, money management Theatre Team Member at Cinemark August 2022- 2023
Worked in an indoor environment. Worked part-time–and overtime–from September 2022 to August 2023. Achievements and Contributions:
● Retrieve merchandise for customers, offer recommendations, and overall work in customer service
● Operate POS systems (proper cash balancing, distributing correct inventory and tickets, proper logging, reporting any concerns)
● Prepare food and properly operate cooking, warming, popping equipment
● Helped maintain the sales floor, backrooms, arrange displays, and restock
● Engage in minor to moderate labor (frequent standing/walking and carrying up to 50 lbs).
● Trained in ‘Pizza Hut;’ prepare food, properly operate cooking equipment, temperature checks, etc. Assistant Manager at Cinemark August-October 2023
Worked in an indoor environment. Worked part-time–and overtime–from August 2023 to October 2023. Achievements and Contributions:
● Standardized theater operation procedures
● Supervised/Unsupervised opening and closing procedures
● Ensuring Health, Safety, and Dress codes are followed
● Handling customer inquiries/complaints (Customer Service)
● Cash-handling for register operations, deposits, safe counting
● Cross-trained in all departments
Nancy Lopez
9420 Oliver Dr.
Fort Worth, TX 76244
Email: ***************@*****.***
Mobile: 817-***-****
Seasonal “Front-End” Assistant at Costco
Worked in both indoor and outdoor environments between October 10-December 29th, 2023. Achievements and Contributions:
● Learned Bakery and Food Court roles to provide coverage and keep store operational when needed
-Bakery Experience (both Opening/Closing/ Seasonal Overnight): Prep, Baking (+oven use), serving/boxing/bagging/labeling, organizing, stocking, cleaning and sanitizing
-Food Court Experience (Closing): Serving/Boxing/Bagging, organizing, stocking, cleaning and sanitizing
● Preserved appearance of store by arranging/blocking down displays/aisles
● Delivered ‘high-level’ customer service to members by using active listening and engagement skills to find specific products, answer questions, offer product advice, and make sure their experience is memorable
● Identified on the job issues, created solutions, and responded with decisions that reflect Costco’s Code of Ethics
● Assisted members, assisted cashiers, cleaned/restocked front-end, retrieved carts Server/Bartender at Watermere at the Preserve
Worked in indoor environments between February - May 2024 Achievements and Contributions:
● Speaking-to and Assisting residents as needed
-“Serving” by taking their orders down through tablets, grabbing extras that are not plated by the cook directly to the resident
-“Serving” by grabbing drinks from restricted/”key” area to sell (Wines, Beer)
● Preserving appearance of kitchen, as well as banquet hall and bar
-Cleaning/Deep-Cleaning
● Identifying conflicts on the job, creating solutions, and responding with decisions discussed between co-workers and higher-ups
● Meal Preparations (Salads, Desserts, Parfaits, etc.) Front-End / Checker at HEB Alliance
Worked both indoor and outdoor environments between May - September 2024 Achievements and Contributions:
● Customer Service: providing superior customer service, answering product/store related questions, and promoting additional products and offers.
Nancy Lopez
9420 Oliver Dr.
Fort Worth, TX 76244
Email: ***************@*****.***
Mobile: 817-***-****
● Checker/Cash Handling: processing customer transactions, collecting cash (checks, or charge payments), using electronic scanner to record prices, managing potential front-end shrink, weighing items/bag merchandise, redeeming food stamps and promotional coupons.
● Bagger: assist in loading/unloading groceries merchandise from baskets, package groceries and assist in transporting to vehicles (when asked), assist In locating merchandise, maintaining cleanliness and restock bagging area, returns/damages.
● Cart Pusher: maintaining corrals/ cart control, picking up trash in parking lot Produce Clerk at HEB Alliance
Worked in an indoor environment between September - December 2024. Mainly worked as an Overnight Produce Clerk, but has experience for both Opening and Mid-day Produce work. Achievements and Contributions:
● Food Service: prepare/package fresh product, scanning items for production and shrink, assisting in technical areas as needed.
● Customer Service
● Sales: Merchandise product effectively, suggestive selling techniques to meet customer needs and build department sales, promotional offers.
● Food Safety / Sanitation
● Quality Control: Stock and Rotate product to ensure freshness; FIFO (first in, first out: meaning earliest product is front and priority).
● Breaking down pallets and unloading deliveries (forklifts, push/pull pallet jacks).
● Organizing/ Cleanliness of Production cooler
● Restock: consistently restocking/ fronting product for my designated area Perishable Specialist at HEB Alliance
Worked in an indoor environment between September 2024 to present time as an overnight / opener for our produce department. Achievement and Contributions:
● Merchandising: Prepared, packaged, and displayed fresh produce to meet company’s merchandising standards
● Food Safety & Sanitation: Maintained a clean and safe work environment in compliance with food safety protocols
● Inventory Management: Conducted product rotation, proper disposal of expired goods, and monitored inventory based on department needs and expectations
● Tags and Signs: Pricing tags and promotional signage placement / changes.
● Quality Control: Assured all products met H-E-B’s high standards for freshness and visual appeal
● Sales Support: Assisted customers with product knowledge, layout guidance, and promoted sales through suggestive selling techniques.
● Teamwork and Supervision: Collaborating with other partners to ensure smooth operations; overseeing operations of my section to ensure tasks are completed efficiently and effectively. Nancy Lopez
9420 Oliver Dr.
Fort Worth, TX 76244
Email: ***************@*****.***
Mobile: 817-***-****
PROFESSIONAL REFERENCES
Derion Morgan
Senior Assistant Manager
Cinemark Manager
Phone: +1-602-***-****
Benjamin Haley
Supervisor
Costco Supervisor
Phone: +1-214-***-****
Dwight Mayberry
Produce Manager
HEB Manager
Phone: +1-682-***-****
Contact this candidate