Cybersecurity Sophomore with Security+ Certification

SUMMARY

EDUCATION WORK EXPERIENCE

SKILLS

CERTIFICATIONS

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LAYLA SHEPPERSON 240-***-****

Cybersecurity sophomore with a CompTIA Security+ certification and an academic foundation in network security, risk management, access control, incident response, and security architecture. Brings customer service experience, strong communication skills, attention to detail, and a willingness to learn.

OSL Retail Services March, 2025 - August, 2025

Provided professional support to customers while handling sensitive accounts and personal information

Verified customer identity and followed privacy and data- handling procedures

Resolved issues efficiently while maintaining accuracy and attention to detail

Documented interactions clearly and escalated issues when appropriate

Demonstrated strong communication, time management, and problem-solving skills

Sophomore standing

Relevant coursework: Networking fundamentals,

information security, risk management, access

control, incident response

Cybersecurity Fundamentals: Threats,

vulnerabilities, malware types, social

engineering, risk assessment, and

security controls

Network & Systems Basics: TCP/IP,

common ports and protocols

(HTTP/HTTPS, SSH, FTP, DNS, SMTP,

IMAP/POP3), VLANs, firewalls, IDS/IPS

Security Operations: Incident response

lifecycle, logging and monitoring, access

control concepts, encryption basics

Cloud & Modern Security Concepts:

Zero Trust, VPN vs. SASE, CASB

awareness, secure baselines vs.

hardening

Customer Service & Communication:

User support, clear documentation, issue

escalation, professional verbal and

written communication

Data Handling & Compliance: Handling

sensitive information, identity

verification, policy and privacy

awareness

Technical & Office Skills:

Troubleshooting, attention to detail, time

management, teamwork, continuous

learning mindset

CompTIA Security+ (SY0-701) — Active

University of Maryland Global Campus Mobile Expert Bachelor’s in Cybersecurity (In Progress)

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