IT Project Coordinator - Agile/Scrum - Jira & Salesforce Expert

Ravina Nagar

Delhi • +91-880******* • *************@*****.*** • linkedin.com/in/ravina-nagar

Project Management Professional

PRINCE2 Agile Certified IT Project Coordinator with hands-on experience in managing end-to-end delivery of IT projects across web, mobile, software, ERP, and Salesforce CRM solutions. Strong expertise in Agile/Scrum execution, Jira tracking, stakeholder coordination, documentation, and delivery reporting. Known for strong ownership, clear communication, and ensuring projects are delivered on time, within scope, and aligned with business goals. Open to relocation and available for immediate joining.

WORK EXPERIENCE

360 Degree Cloud Noida, India • 12/2024 - Present

Senior BDE – Client Coordination & Project Support • Full-time

• Coordinated Salesforce CRM consulting projects across Sales, Service, and Marketing Cloud.

• Gathered and documented business requirements and ensured smooth handover to technical teams.

• Acted as a bridge between clients and delivery teams, aligning business needs with technical feasibility.

• Tracked milestones, requirements, and deliverables using Jira dashboards for real-time visibility.

• Prepared client-facing status reports covering progress, risks, compliance, and productivity metrics.

• Assisted in backlog refinement and change request management for Salesforce enhancements.

• Strengthened client relationships through consultative engagement, resulting in 25% repeat business growth.

• Proactively addressed client concerns to ensure high satisfaction and account retention. Pspace Systech India Pvt. Ltd. Delhi India • 07/2022 - 11/2024 Project Coordinator • Full-time

• Coordinated end-to-end delivery of 15+ IT projects including web apps, mobile apps, and ERP solutions for real estate and service-based clients.

• Worked closely with developers, designers, QA, DevOps, and digital marketing teams to meet sprint goals and timelines.

• Facilitated all Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.

• Collaborated with Product Owners on backlog prioritization based on business value and delivery feasibility.

• Identified and removed project impediments to maintain sprint focus and team productivity. Monitored and reported Agile metrics such as velocity, burndown charts, and sprint progress for transparency.

• Controlled scope creep by managing change requests and aligning stakeholders on priorities. Coordinated UAT activities and post-release support to ensure smooth go-live and handover.

• Managed project documentation including BRD, SRS, user stories, change logs, contracts, and proposals.

• Supported project setup, kick-off meetings, progress tracking, risk management, delivery closure, and invoicing.

• Worked with international clients across India, Middle East, USA, and Europe, handling multiple time zones effectively.

SKILLS

Project & Delivery Management: Agile (Scrum),SDLC,Waterfall &PRINCE2 methodologies,end-to-end project lifecycle management,project planning,scheduling &execution,sprint planning &backlog grooming,milestone &timeline tracking,scope,issue &dependency management,budget tracking,cost control &invoicing support Requirements, Stakeholder & Team Management: change request &impact analysis, client coordination, conflict resolution &escalation management, cross-functional team collaboration, design, QA, Requirement gathering &analysis, stakeholder communication, status reporting, UAT coordination, user story creation Agile & Delivery Tools: Agile boards:Scrum boards and Kanban boards, Project management tools:Jira,Confluence, Monday.com,Trello,Asana,MS Project,MS Office Suite,Teams,etc Reporting & Analytics: burndown charts, data accuracy improvement, Excel, Jira Reporting (velocity)&Sprint Reporting, KPI tracking, Project dashboards

Technical & Process Knowledge: basic database concepts, basic understanding of APIs, DevOps fundamentals (CI/CD pipelines and deployment flow), ERP &CRM project exposure, Web &mobile application development lifecycle EDUCATION

MBA, IT Management (Online Mode)

Amity University, Noida Noida • 07/2024 - 07/2026

BSc (Hons)

Daulat Ram College, University of Delhi • GPA: 8.7 07/2019 - 07/2022 CERTIFICATIONS

PRINCE2 Agile v2.0 – Foundation, Practitioner & Agile Expert, PeopleCert Google Project Management Professional Certificate Certificate in Professional & Life Skills

Certificate in Advanced Excel

Certificate in Basics of AI

Certificate in Motivation & Leadership in Organizations PROJECTS

An AI-Powered Scheduler: A Business Case for IT Project Management Amity Online

Researched AI-driven automation in project scheduling, analyzing tools like Asana and Jira. Explored predictive analytics to optimize task allocation, reduce delays, and enhance efficiency in IT project management. AWARDS & SCHOLARSHIPS

National Kickboxing Gold & Bronze Medalist

2 Golds in MMA

5 State Golds in Kickboxing

Inspire Scholar (12th Board)

10th and 12th City Topper and District Topper, Top 1 % among MP Board in Science, Pratibha Samman Awardee

VOLUNTEERING & LEADERSHIP

Dhara Eco Club Society, Daulat Ram College - 120 hours serviced NSS Volunteer & Class Representative

Nanhe Pakshi and Vishalakshi Foundation

Non-Profit Memberships

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