Operations manager
Resume:
ROSALIE
CARVER
SENIOR OPERATIONS
MANAGER
*******.*******@*****.***
Peralta
CONTACT
VP-Operations Manager
Citibank, Albuquerque, NM
Team Manager
Citibank, Albuquerque, NM
EXPERIENCE
January 1997 - August 2020
Led six to eleven manager teams in Albuquerque, Kentucky and Florida. Worked at Albuquerque site, when site closed 2011 was sole Remote Operations Manager and picked up Kentucky Work at Home Team and One Florida On-site team. Responsible for team production and executing on operational efficiencies.
•
Directed strategic planning efforts that enabled the organization to achieve its short-term goals while positioning itself for long-term success.
•
Revamped existing processes to streamline operations while increasing
• efficiency.
• Provided leadership in ensuring corporate vision and mission were met. Ensured teams met goals, training completed, addressed skill gaps and shared best practices in weekly team meetings.
•
Interpreted and enforced policies and regulations to maintain alignment with
• corporate objectives.
Implemented corrective action plans to solve organizational and departmental problems.
•
Executed "Voice of the Employee"survey and achieved high scores in the 90's each year.
•
Directed upper management operations and proactively addressed and
• resolved challenges.
• Ensured Work At Home Audits were completed for All remote teams. Ensured On-site team met production goals, dealt with HR issues and ensured 100% communication to team and team managers. Travel as needed.
•
December 1995 - January 1997
Provided necessary support and guidance to team members in order to meet
• organizational goals.
• Maintained strong relationships with team members to ensure team success. Coached, mentored, and trained staff to improve performance, increase productivity, and maximize efficiency.
•
• Utilized data analysis and reporting to track team performance. Collaborated with other departments in order to build strong relationships between teams.
•
Successfully managed a team of 22 individuals and achieved desired results within the given timeframe.
•
Maintained frequent interaction with senior management to measure goal
• achievement and determine areas of improvement.
Volunteer Coordinator
Habitat for Humanity, March of Dimes Walk, Restore, Roadrunner Food Bank, Albuquerque, NM
VOLUNTEER EXPERIENCE
January 1995 - August 2020
• Planned volunteer appreciation events.
Recognized potential risks associated with large-scale events involving multiple volunteers and assess promoting event while ensuring no or recoverable impact to production.
•
Established communication protocols between staff members and volunteers to
• facilitate collaboration and foster team spirit. Assisted with event planning activities by coordinating logistics associated with recruiting volunteers for specific tasks or assignments.
•
References available upon request
REFERENCES
Contact this candidate