Versatile Administrative and Client Relations Specialist

VERRON M. JOHNSON RICHARDSON

Silver Spring, MD **902

Email: ******.*******@*****.***

Phone: 757-***-****

SUMMARY

Entry-level management professional with experience supporting administrative operations, customer relations, and workflow coordination. Brings a strong track record of improving efficiency, supporting teams, and maintaining accuracy in fast-paced environments. Known for reliability, organization, and relationship-centered service.

EXPERIENCE

Spiritual Concepts Publishing – Suffolk, VA

Office Manager 2009 – Present

Managed administrative operations and ensured accurate and timely invoice processing. Coordinated scheduling for events, travel, and venues. Researched partnership opportunities to improve client retention and expand business networks. United Services Automobile Association (USAA) – Norfolk, VA Member Relationship Specialist II 2002 – 2009

Delivered policy service and support across Auto, Homeowners, Renters, and Personal Property insurance lines.

Responded to inquiries through phone, email, and internal systems with strong accuracy and professionalism.

Identified customer needs and recommended solutions, contributing to high satisfaction and retention. Consistently exceeded sales and service benchmarks through strong member support. Virginia Natural Gas (AGL Resources) – Norfolk, VA Customer Care Associate II 1995 – 2001

Coordinated service requests for new and existing customers, including installation and account changes.

Investigated concerns, processed billing adjustments, and provided clear explanations. Delivered responsive customer service in a high-volume environment. Best Products Co., Inc. – Virginia Beach, VA

Lead Associate 1989 – 1993

Trained and supervised 20–30 employees in sales and customer service operations. Developed and implemented new marketing and sales strategies to improve productivity. Created promotional displays that increased product visibility and boosted sales. EDUCATION

B.A., Business Management

Virginia Wesleyan College – Norfolk, VA

ADDITIONAL SKILLS

Microsoft Office Suite

Medical Terminology (Specialized Training)

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