Customer Service & Team Leadership Specialist

Deverick Knight

**** ******** ****

Orlando, FL *2818

*****************@*****.***

Home: 407-***-****

Other: 407-***-**** x124

•Dedicated customer service specialist with 10+ years of experience in a call center environment; which satisfies your need of finding someone confident and capable of multi-tasking.

•Respected builder and leader of customer-focused teams; I work well independently as well with others as you see I have worked with a team. I have no problem with authority and maintaining responsibility in a professional environment. I am open to new experiences and have a willingness to learn.

Areas of Expertise

Customer Service Agent

Mail Service Specialist

Microsoft Office

Typing 48 WPM

Internet savvy

Operate shipping software

Operate POS systems

Avaya System

Teambuilding & Training

Complaint Handling

and Resolution

Professional Experience

Bojangles — Atlanta, GA

12/2017 to 12/2021

Assistant Restaurant Manager

I was responsible for maximizing operations costs, hiring and managing employees, providing a positive dining experiences for my customers

I controlled and maintained inventory, managed and controlled vendor’s contracts and invoices

I was responsible for the supervision of hiring and training employees (front of house and back of house

Maintenance of employee(s) schedules and processing of payroll information, including daily, weekly and monthly revenues

Supervision of kitchen and retail staff

Addressing customer complaints/suggestions concerning service rendered

Monitoring and maintenance of compliance regarding safety and hygiene regulations

Vanderhorst & Weiz — Orlando, FL

12/2015 to 12/2017

Collection Manager

I was responsible for overseeing the collection of approximately $30 million dollar account balances for 10 different companies.

I place direct phone calls and emails to customers that are past due on their payday loans.

I was responsible for the supervision of hiring collection agents and training them for the position

Maintains Bankruptcy files on customers within the assigned Company Numbers.

Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.

11th Hour Business Center — Orlando, FL

05/2014 to 12/2015

AARP Customer Service Care Representative I

Responsibilities included assisting customer and hotel staff with all services provided by the business center and/or shipping department.

Ensured delivery of delivery of excellent customer service and build business relationships with clients by providing prompt and accurate service including communicating and coordinating with others to resolve inquires.

Performed all aspects of customer package distribution and shipping, including receiving, sorting, storing, messaging and delivering customer packages, accurately and on time.

Sorted and distributed internal mail, including USPS, UPS, FedEx and overnight mail.

Performed all aspects of the First Response program for the internal Fleet equipment, including 3 times a weekly copier rounds, checking machines for service issues, placing service calls, maintaining and ordering supplies for copiers and monthly meter reads.

Maintained excellent product/service knowledge by consulting and assisting customers during project development, which involved printing business cards, flyers, business posters and banners for events.

Aerotek — Orlando, FL

12/2001 to 04/2014

Customer Service Representative

Provided plan benefits information for instance copay information and plan design to members, doctors and pharmacies.

Provided one call resolution on pharmacy claim issues by using call center support applications.

I would route calls to correct departments and made follow up calls to customers whenever necessary.

Education and Training

Alabama A&M University — Normal, AL

May 12, 1991

Studied Elementary Education

References Available Upon Request

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