Bilingual Customer Service & Admin Specialist

Charisma Rios Mobile: 332-***-****

**-** ******* ******, *** Rockaway, NY 11691 Email:********.********@*****.***

SUMMARY OF QUALIFICATIONS:

Bilingual English and Spanish Support Service Specialist with excellent communication and clerical skills.

Effective bilingual English/Spanish Communicator Excellent planning, scheduling and multitasking skills

Proficient computer operation skills Advanced problem solving and analytical skills

WORK EXPERIENCE:

DocGo Bilingual Patient Administrator 11/17/2022 to 03/08/2025

️Translate for Guests and Management to maintain effective lines of communication

️Received and sort incoming mail and packages to record, dispatch, or distribute to the correct recipient

️Surpass team goals by implementing best practices and protocols.

️continually follow methods for improving daily operations, communication with guests.

️Record keeping and data entry of intake and guest services..

️Complete intake form, reports, logs and records to quickly note sales force

City of New York, 311 Customer Service Representative 04/2020 to 1/3/2023

Eclaro, long term temporary Agent

Answer inbound calls from the general public

Provide callers with information regarding all services provided by the city of New York

Receive complaints and service request then forward them to the appropriate agency for further action

Summarize call information and enter it into a computerized system for tracking

Research information to determine actions such as completing forms, transfer to escalation, or conference to 911

Customer Service Agent 09/2019 to 04/2020

New York City Housing Authority

Accepted calls from tenant regarding emergency apartment repairs

Documented heat and/or hot water complaints

Scheduled general appointment for apartment repairs including maintenance and plumbing

Provided information about other New York City Housing Authority departments

Merchandise Receiver/Product Picker 10/2018 to 06/2019

Island Natural Company

loaded and unloaded crates of merchandise from arriving trucks

Labeled crates to allow the evaluation of inventory

Inputted stock into computer inventory system in the form of purchase orders

Assembled orders of food products for various supermarkets and grocery stores

EDUCATION AND CERTIFICATIONS:

South Bronx High School, Diploma Obtained

OSHA 30 for Construction and Health

OSHA Flagger: Construction Site/Traffic Safety Manager Certificate

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