Experienced Office Administrator with 15+ Years

M A U R E E N L I E U R A N C E

**** ***** *****, ******, ** 80238 Cell: 978-***-**** Email: ******@*****.*** P R O F E S S I O N A L S U M M A R Y

Highly experienced and versatile Office Administrator with 15+ years of experience in providing comprehensive administrative support. Proven ability to manage office operations, coordinate projects, and ensure efficient communication. Expertise in client relations, volunteer management, and financial administration. Skilled in implementing process improvements, supporting senior management, and handling sensitive information with discretion.

C O R E C O M P E T E N C I E S

Office Management & Administration, Executive Support, Customer Relationship Management, Project Coordination & Support, Event Planning & Logistics, Financial Administration, Front Desk Management, Data Entry & Database Management, Calendar Management

W O R K E X P E R I E N C E

Administrative Assistant III/Program Coordinator – Sleep Fellowship National Jewish Health, Denver, CO 2023 – 2025

Responsible for the complex process of onboarding and orientation of new Sleep fellows at four hospital rotation-sites as well as offboarding departing program Fellows

Liaised with physician in charge of Sleep fellows’ didactics program to provide administrative support and distribution of electronic materials for weekly lectures and case conferences

Primary point of contact for Sleep Fellowship interviews to include monitoring application submissions; contacting candidates; setting up interview schedules with Faculty; comprehensive administration follow-up

Coordinated pre-approval of physicians’ travel by gathering necessary documentation and verifying compliance with travel policies, ensuring efficient use of resources

Processed expense reimbursement requests monthly by verifying receipts and entering data into accounting system, leading to accurate financial record-keeping

Maintained and updated physicians medical licensure, professional liability, board certifications, professional certifications and curriculum vitae; entered monthly on-call schedules into database Customer Service Representative (Full-Time, Temporary) Behavioral Analysis Certification Board, Littleton, CO 2022 – 2022

Provided resources and support to students and/or professionals seeking or renewing behavioral analytical licensure certification

Prepared applications for certification review and database system input Operations Administrator

Brain Injury Association of Massachusetts, Westborough, MA 2017 – 2022

Functioned as primary client communications liaison for brain injury survivors, caregivers, families, and professionals, ensuring a standard of compassion, professionalism, and responsiveness

Managed event registrations, acknowledgements, and pledge management activities for conferences, educational trainings, donor-directed gifts, and fundraising

Provided accounting and database support by receipting/invoicing memberships, conferences, trainings, donor acknowledgements and organizational events

Interviewed, trained, and supervised a team of scheduled and special-events volunteers

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Executive Administrative Assistant/Client Communications Coordinator Northeast Document Conservation Center, Andover, MA 2006 – 2016

Proactively anticipated, prioritized, and implemented all administrative needs that directly impacted the executive director and a seven-member management team

Coordinated arrangements, agendas, and logistics for the board, advisory committee, and other organizational meetings

Communicated with clients to ensure responsiveness and interactions consistent with priorities and expectations to build clients’ confidence, respect, and trust

Provided accounting support to expedite invoicing process, improving revenue consistency E D U C A T I O N

Bachelor of Science (BS) in Visual Arts University of Wisconsin Madison, WI

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