Operations and Security Manager with Leadership Focus

PRIVATE AND CONFIDENTIAL PROFILE

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Doornpoort,

Pta Gauteng

South Africa

STEVE

Mobile: 079-***-****

VAN HEERDEN

Energetic, motivated, committed and experienced manager in information technology,

security, transport, administration and logistics. A planner and problem solver with a

keen eye for detail, with foundations forged in the South African Police Service; who is

determined, confident and self-disciplined. Fully competent to contribute and proffer accurate,

timely advice in difficult situations.

Key Strengths

Established ability to operate, plan, organise, administrate and lead manpower in high

pressure situations worldwide

Proven communicator, possessing excellent IT, written, oral & public speaking skills

Team player but with the ability to take responsibility, use initiative, and make decisions

confidently

Diligent & confident within a small team or large organisation

Able to deal with situations that require calm and resourceful thinking

Professional Expertise

Human Resource Management

Distinguished Leadership Mentoring & Coaching of Staff

Expertly Ensuring Desired Completion of Tasks / Projects

Efficient Personnel Performance, Records & Payroll Co-Ordination

Positive Decision Making

Efficient Multi-Task Operations

Previous Hostile environment experience/exposure

Sound Time Management

Budgeting; Planning & Management

Routine Administrative Procedure

Experience in strategic thinking and planning skills, able to prioritize

proven communicator, interpersonal, negotiation and leadership skills

Goal oriented and visionary

Political and cultural awareness

Flexible and creative, and it help if you have a sense of humour

Career History

Site Manager CENHRS - September 2023 to October 2024 (Germiston =

JHB)

Client - Gayatri Papermill

Responsible Area (Responsible for the following Sites, Cans

Germiston,Aveng,Papermill,Wadeville,Lothlorien and three (3) one man Sites

Manpower = 147 Guards, Five (5) Managers

Operational Hours: Mon to Fri 06:00 – 18:00

Standby Mon – Fri as well as weekends

Operational Manager: IZIKATHI Security Services February 2017 to September 2023

Setup changes to works instructions and SOP's to ensure compliancy with legislation.

Conduct Incident Investigations and evaluate incident forms, root causes with parties involved

Ensuring that risk assessments are done/up to date

Physical Site Assessment

Asset Management

Training

CCMA Representation

Disciplinary Hearings

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Area Manager: EBS Security Services January 2016 to 28 November 2016

In control of 21 sites, Shopping Centre’s, Estates, Business Offices

Effective management of operations

Client retention and customer service levels

Ensuring that site meetings are held on an ongoing basis

Conducting regular site visits to assess effectiveness of site procedure

implementation, identifying training needs and procedural improvements

Ensuring that all required formal customer meeting are scheduled and attended

Ops Process management – adherence to quality standard

Ensuring that absenteeism is maintained within established norms

Ensuring that manpower is maintained at optimum levels, to minimize unnecessary

overtime

Liaising with the Easy Roster Clerk to ensure correct postings and rectifying of

discrepancies

Investigation of all incidents 24/7

Ensuring that risk assessments are done/up to date and updated when required

Ensuring that only appropriately trained and PSIRA registered security personnel are

utilized at all times

Liaison with regards to invoicing, accuracy of such and securing payment - Coordinate

and manage all start-ups of new guarding contracts

Site Manager: Premier Wheat Mill July 2015 to December 2015

Setup changes to works instructions and SOP's to ensure compliancy with legislation.

Conduct Incident Investigations and evaluate incident forms, root causes with parties

involved

Formulate a plan of action to correct non-compliant behaviour/conditions.

Carry out regular site inspections / audits to check policies and procedures are being

properly implemented.

Maintain administrative control of records and reporting related to safety and health

programs.

Liaise with onsite contractors to ensure their compliance with client’s health and

safety specifications and adherence to safety standards.

SHE induction training.

Manage all security personnel

Access Control

Attend Meetings

Operations Manager: Fidelity Security November 2014 to 8 May 2015

Ensuring that contractual requirements are met as stipulated by the Client

Maintaining good relations between the company and the Client with regard to

security services rendered

Constantly evaluating the service levels provided and making recommendations to

the Client regarding the improvement of services

Ensuring that Security staff maintains required performance at all times

Dealing with all required administration matters

Liaising daily with Branch management on various operational issues

Submitting relevant weekly / monthly incident and general reports as required by

Management

Communicating courteously with customers by telephone, email, letter and face to

face

Investigating and solving customers' problems, which may be complex or longstanding

problems that have been passed on by customer service assistants

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Keeping accurate records of discussions or correspondence with customers

Developing feedback or complaints procedures for customers to use

Meeting with other managers to discuss possible improvements to customer service

Being involved in staff recruitment and appraisals

Training staff to deliver a high standard of customer service

Keeping ahead of developments in customer service by reading relevant journals,

going to meetings and attending courses

In control of 20 sites, Shopping Centre’s, Estates, SITA - South African State

Information Technology Agency, FMCG (Checkers)

Customer Services Manager: G4S South Africa Rosslyn 20 May 2014 November 2014

Effective management of the contract financial performance

Initiate cost saving model and controls

Direct Wage control / ER management

Overheads control

Contract profitability

Existing Revenue Growth

Escalations are achieved

Manage the contracts cash flow

Effective management staff within contract

Effective Organization

Staff turnover analysis, proper allocation of staff to positions and structure.

Effective labor management including rosters and shift patterns

Management of overtime and annual leave

Development

Succession Planning and Employment Equity

Supervision

Staff motivation levels

Ensuring that performance assessments of all subordinate employees are conducted,

and corrective action implemented where necessary.

Ensuring that acceptable standards of behavior at work are maintained by all

subordinate employees, as required by G4S’s code of conduct and disciplinary code.

Ensuring that all disciplinary actions are conducted in compliance with Company

policies and procedures.

Effective management of operations

Client retention and customer service levels

Ensuring that site meetings are held on an ongoing basis.

Conducting regular site visits to assess effectiveness of site procedure

implementation, identifying training needs and procedural improvements

Ensuring that all required formal customer meeting are scheduled

Maintenance of client relationship and ensuring client retention

Ops Process management – adherence to quality standard

Ensuring that absenteeism is maintained within established norms.

Ensuring that manpower is maintained at optimum levels, to minimize unnecessary

overtime.

Ensuring that only appropriately trained and PSIRA registered security personnel are

utilized at all times.

Ensuring that claims against the Company are prevented or minimized through

regular customer risk assessments.

Effective labor management and roistering

Liaison with regards to invoicing, accuracy of such and securing payment

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Shared Best Practice

Specific examples of implementation of BP from other regions

Effective management of business development function

New business development

Identifying new business opportunities in the region’s sphere of operations, as well as

in terms of growth of business with existing customers, driven by the promotion of

integrated security solutions.

Competitors evaluations

Demonstrate a thorough understanding of the competitor environment faced by the

region

Contract Manager: G4S South Africa Anglo Platinum (RPM) July 2013 to 20 May 2014

Maintain a safe and secure environment for customers and employees by establishing and

enforcing security policies and procedures

Physical Site Assessment

Asset Management

Managing the Security Guard Force of 800+ members

I was employed as the onsite Security Manager responsible for the 800 guards during

the AMCO strike

Main Responsibilities

Effective management of the contract financial performance

Initiate cost saving model and controls

Gross Margin Management

Direct Wage control / ER management

Effective management staff within contract

Effective Organization

Development

Supervision

Effective management of operations

Client retention and customer service levels

Ensuring that site meetings are held on an ongoing basis

Conducting regular site visits to assess effectiveness of site procedure

implementation, identifying training needs and procedural improvements

Ensuring that all required formal customer meeting are scheduled and attended

Ops Process management – adherence to quality standard

Ensuring that absenteeism is maintained within established norms

Ensuring that manpower is maintained at optimum levels, to minimize unnecessary

overtime

Ensuring that only appropriately trained and PSIRA registered security personnel are

utilized at all times

Ensuring that claims against the Company are prevented or minimized through

regular customer risk assessments

Liaison with regards to invoicing, accuracy of such and securing payment

Web Site Administrator

Operational Support Manager: Afghanistan

Management of Vehicle fleet/Services/Fuel Allocation

April 2012 to July 2013

September 2011 to April 2012

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Management of Weapons fleet/Allocation/Inspections

Accommodation – Allocation/Maintenance

Reports any procedure violations and the investigation of all theft, loss or negligence

Liaising with ISAF/NATO and US Military personnel on a daily basis to process Afghanistan

Nationals using the Biometrics Automated Toolset System, otherwise known as BATS

(database which assists in finding insurgents and other wanted individuals)

Responsible to communicate and finalize the Defense Base Act Insurance for Company

members entitled

Ensure all personnel documentation is complete and maintained appropriately

Point of contact for consultants administrative queries

Management of stock and Company Assets

Budget preparation and follow up/changes

ensure that reporting deadlines are met

Ensure timely delivery of support services to projects

Logistics/ procurement

Supplier Evaluations

Responsible that procedures are in place for quality control (maintenance) of vehicles

Responsible for current database for transport and ensure implementation of database in sub

offices

Responsible for vehicle case files, reporting, internal control systems and advise

Management of stores and system in place for dispatching items within the office and to the

field offices

Establish system for random check/inventory of stores IT, Communication equipment

Establish and supervise system for the use, maintenance and management of communication

equipment and computers

Develop inventory system

General Assets & Procurement - Obtaining of required quotations and using registered

suppliers in the procurement process in terms of the Standard Operating Procedure

Monthly Inventories

Assist in all Force Protection tasks.

Ensure the required logistic and administrative support to operations is maintained

Configuration of all satellite phones (Thuraya Satellite phones)

Responsible for the BGAN 700 Voice/data broadband terminal

Regulatory compliance in terms of the Afghanistan Government Requirements

Responsible for all admin staff/duties/responsibilities/Nominal

Rolls/Inductions/Terminations/Resignations/Performance Evaluations

Finance Management, phone credit/hand cash allocation/ Salary Increases

Flight arrangements/leave bookings

Installing and setup/support of Windows Vista and Windows 7 on Company desktop/laptops

Troubleshooting all Windows Operating Systems

Maintain a sufficient inventory of all IT equipment and supplies

Trouble shooting, setup, configuration of PC’s /Printers /Scanners and Support of Microsoft

Office (Word, Excel and Outlook)

Installation /Setup and Support of Applications

Serve as primary contact for all servicing of computers, printers, scanners

Static Site Coordinator Afghanistan January 2011 to September 2011

Client liaison and negotiations regarding static site security and administration

Monitor compliance with ISO requirements relevant to static site security and investigations.

Ensure employees and clients are compliant with all security related procedures.

Manage all direction, instruction and information both to and from the Regional Manager.

Overview, monitor and review the strategic and operational aspects of the site; administration and

security.

Co-ordinate, manage and review all regional investigations to ensure quality and required reporting

timeframes are maintained.

Provide strategic and operational administration and management of the Regional Site/s in

consultation with the Regional Manager.

Ensure compliance with all SOP’s and ISO requirements.

Implement an environment of continuous improvement with relation to security arrangements,

managements and administration on site/s.

Assist in all Force Protection tasks.

Ensure security management in emergency response procedures are appropriately

implemented

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Implements action plans to monitor and control risk.

Reports any procedure violations and the investigation of all theft, loss or negligence

Make recommendations for new or refined security management policies and procedures

based on field office inquiries, training needs, and management reports

Liaising with ISAF/NATO and US Military personnel on a daily basis to process Afghanistan

Nationals using the Biometrics Automated Toolset System, otherwise known as BATS

(database which assists in finding insurgents and other wanted individuals)

Liaison at national level regarding loss control and risk management

Advice and assist management in identifying all risk related aspects

Force Protection Team Leader: Afghanistan April 2009 to January 2011

To command and lead a team of armed guards in the movement of convoys and personnel to

and from a secure site

Supervise al team members in the execution of armed escorts

Assist in all Force Protection tasks

Implement all amendments to procedures for an armed escort capability as directed by the

Force Protection Commander or his designee

Ensuring all escorts are in accordance with approved models and operating in line with

relevant legislation and procedures imposed upon these operations

Managing all escort movements effectively and efficient

Ensuring reports and returns are accurately compiled and disseminated in a timely manner

Working knowledge of ISO 9001:2000 standards

liaising with ISAF/NATO and US Military personnel on a daily basis in the delivery of fuel/food

as part of Enduring Freedom Operation

Admin Coordinator: Afghanistan October 2008 to April 2009

Update of central command and company spread sheets and induction packages

Biometric enrolment of all personnel at KRDC

Responsible for all arming packs and compliance duties

Recording of performance evaluations and training data

Liaising with different Region and Site managers regarding admin procedures

Ensure QMS is implemented

Dealing with insurance claims

Responsible for the annual leave planner

Daily Personnel Movement/Attendance

Responsible for monthly/weekly returns/reports

Responsible for daily time sheets

Processing all member Visas, work permits and re-entry approvals.

Maintain a Travel Database.

Flight arrangements/leave bookings for Expatriates and Local Nationals

Responsible for all admin staff/duties/responsibilities/Nominal

Rolls/Inductions/Terminations/Resignations/Performance Evaluations

Finance Management, phone credit/hand cash allocation/ Salary Increases

Liaising with ISAF/NATO and US Military personnel on a daily basis to process Afghanistan

Nationals using the Biometrics Automated Toolset System, otherwise known as BATS

(Database which assists in finding insurgents and other wanted individuals)

Polygraph testing Part Time (6 months)

Government Employees Pension Fund (Gijima) Snr Support IT Engineer 2006 to 2008

User Support, Remote desktop/laptop user Support (300+ users)

Trouble shooting, setup, configuration of PC’s/Printers/Scanners Support of Applications

Creating user/managing passwords creating OU’s and administering active directory

Installation, setup and configuration of Office Suite (Office 2003 and 2007)

Server Support Windows 98, XP

User/Server backups Active Directory, Permissions, Passwords, OU’s

Desktop/Laptop ghosting

Blackberry – laptop /PC Synchronization

Avroy Shlain Senior Support IT Engineer 2005 to 2006

User Support, Remote desktop/laptop user Support (250+ users)

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Trouble shooting, setup, configuration of PC’s/Printers/Scanners

Installation /Setup and Support of Applications

Installation, setup and configuration of Office Suite (Office 2003)

Server Support Windows 98, XP, Vista Operating Systems

Installation/Support/Update of Anti-Virus Software

Dimension Data Roaming Support Engineer 1998 to 2005

User Support (200+ users) repairs and upgrade

Trouble shooting, Installation setup, configuration of PC’s/Printers/Scanners

Installation, setup and configuration of Office Suite (Office 2003) Windows 98, XP Operating

System

Roaming engineer doing on site calls

Remote backups, Durban/Cape Town/Port Elizabeth

Installation/Support/Update of Anti-Virus Software

South African Police Service (Jan 1988 to Dec 1998)

Colonel

Area Coordinator 12 Public Order Policing Units

Responsible for the management of 510 Police Officers within the area

Managing police and civilian personnel, equipment, vehicles and financial management

Evaluation and putting measures in place to improve service delivery

Manage and control all resources

Responsible for the prevention of all taxi/bus/mine strikes/violence

Involved in the stabilization and normalization of strikes and labor disputes at Impala, Lonmin

Platinum mines in Rustenburg

Prevention of crime, conduct visible patrols

Preliminary investigation by gathering pro-active crime intelligence

Execution of cordon and search operations and roadblocks within the area

The execution of and control over combined security forces in crime prevention operations in

North West Province.

Lieutenant Colonel Unit Commander

Mpumalanga (Public Order Policing)

Managing police and civilian personnel, equipment, vehicles and financial management

Country wide deployments to deal with riots/strikes until the region is stabilized and

normalized.

Border Control duties

Major

Unit Commander Mpumalanga (Public Order Policing)

Country wide deployments to deal with riots/strikes until the region is stabilized and

normalized.

Prevention of crime

Execution of cordon and search operations and roadblocks

Border Control duties

Captain

Company Commander Unit 19 Pretoria ((Public Order Policing

All administration, leave, sick leave, deployments of company members.

Country wide deployments to deal with riots/strikes until the region is stabilized and

normalized.

Border Control duties

Lieutenant

Platoon Commander Unit 19 Pretoria ((Public Order Policing)

All administration, leave, sick leave, deployments of platoon members

Prevention of crime and conduct visible patrols

Execution of cordon and search operations and roadblocks

Border Control duties

Member of High Risk Intervention Unit dealing with hostage situations

Qualifications

Driver’s Licence:

Code 08

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Microsoft Certified Systems Engineer (MCSE)

A+ (Technician) N+ (Networks)

Microsoft SQL

VB 6 Programming

PSIRA Registered Grade B, C, D, E Security Training

Crowd Control Certificate

Combating Terrorism Certificate

Operational Commanders Course

First Aid Level 1 – 3

SHE Rep

Spillages Containment

Fire-arm Competency Certificate (pistol)

Education

Law Degree (UNISA) B-Juris

National Diploma: Police Administration

Languages Afrikaans and English

Matric State School Education

Personal Trainer FISAF Qualification

Completed Health and Safety Course at NOSA (Centurion – NEBOSH Risk Management

InternationalCertificate

Personal Achievements

External Interests

Personal Trainer

All Sports

Gym

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Contact this candidate