IT Project Management, Project Coordination

David Crichton

603-***-**** *************@****.*** Hudson, NH

Summary

Solution-driven individual with experience in solving complex problems, working with cross-functional teams, and managing projects from start to finish. Experience managing projects across multiple IT areas including Risk & Compliance, ITSM, CSM, Change Management, Business Systems, Real Estate (Office closures/Expansions) Data Centers, Telecommunications, and more.

Education and Certifications

B.A. ST. ANSELM COLLEGE ‘18

·Major: Criminal Justice

·Minor: Cyber Criminology

GOOGLE PROJECT MANAGEMENT CERTIFICATE, COURSERA, 2022.

Skills and Knowledge

·Technical Tools: Microsoft Office Suite, SharePoint, Adobe, VPN, SCCM, Active Directory, Exchange Management Console, ServiceNow Product Suite

·Hardware & Systems: PC/Mac troubleshooting, Apple products, Telecommunications, Infrastructure projects (data center closures/expansions)

·Project & Program Management: Project scoping and planning, Risk management, Process improvement, Stakeholder communication, Budgeting and procurement, Real estate projects

·ITSM & Security: Incident and request management, SLA/SLO setup, Security certification processes (ISO, PCI, SOC)

·Reporting & Analysis: Dashboards, SLA compliance, Ticket aging/backlog reporting

·Customer Service & Training: End-user support, Administrator and fulfiller training sessions

Experience

SHAW DATA SECURITY TECHNICAL PROJECT MANAGER JULY 2025 – DECEMBER 2025

Concord, MA.

·Lead end-to-end ServiceNow implementation projects, including requirements gathering, solution design, configuration, and deployment.

·Manage project scope, timelines, and budgets, ensuring alignment with client objectives and contractual deliverables.

·Facilitate stakeholder communication and workshops, translating business needs into technical requirements for ITSM modules (Incident, Request, SLA, Knowledge, etc.).

·Coordinate cross-functional teams (developers, administrators, and client SMEs) to deliver scalable and compliant ServiceNow solutions.

·Oversee risk management and process improvement initiatives, ensuring adherence to best practices and security standards (ISO, PCI, SOC).

·Develop and deliver training, documentation, and handoff materials to enable client adoption and long-term success.

MICROSOFT TECHNICAL SOLUTIONS MANAGER AUGUST 2023 – MAY 2025

Burlington, MA.

·Successfully managed multiple projects simultaneously through a shared service model, ensuring efficient resource allocation and project delivery.

·Projects ranged across multiple sectors including Real Estate (Office closures and expansions) Security, Telecom, Infrastructure (maintenance, refresh, decommissioning) and Business Systems (application implementation and decommissioning)

·Coordinated cross-functional teams to achieve project milestones and deliverables within established timelines and budgets.

·Implemented best practices and standardized processes to improve project management efficiency and effectiveness.

·Developed and maintained strong relationships with stakeholders, ensuring clear communication and alignment on project goals and objectives.

·Utilized project management tools and methodologies to track progress, identify risks, and implement mitigation strategies.

·Led project review meetings to assess progress, address challenges, and ensure continuous improvement

NUANCE COMMUNICATIONS IT PROJECT MANAGEMENT ASSOCIATE JULY 2022-AUGUST 2023

Burlington, MA.

·Assist project manager(s) in all administration functions and processes

·Facilitate development of project plans and manage them from inception to completion for departmental / functional projects

·Coordinate with assigned staff to complete projects and maintain status of tasks.

·Prepare, organize, and distribute all necessary project materials (including meeting minutes)

·Create and maintain project dashboards/metrics/status reports for consumption by the PMO and Business Unit leaders

·Communicate relevant information between management and staff

·Foster positive and productive client relationships

·Collaborate on project presentations

·Participate in PMO evolution initiatives around process and tooling

·Perform other duties as assigned

SHARKNINJA LEAD IT SITE ENGINEER JUNE 2018-JUNE 2022

Needham, MA.

·Coordinate procurement and management of software and hardware assets

·Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customer issues

·Works closely with the SharkNinja internal IT staff and end users to ensure knowledge and best practices are communicated appropriately

·Research, resolve and respond to questions received via telephone, email, and ticketing system in a timely manner, in accordance with service level agreements

·Provide quality support with a high degree of customer satisfaction

·New hire account creation and onboarding process

·Office 365, VPN access, SharePoint Permissions, Office 2016, RingCentral, CAD software (Solidworks &Creo), Adobe CC, Remote Assistance, VPN, document creation/updating, mobile device set up, vendor management

References

oAvailable upon request

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