Aspiring Remote Data Entry Assistant with Healthcare Focus

Alexa Negroni

Customer Service Representative Healthcare & Billing Support

National Remote United States 781-***-**** *******.*****@*****.*** Professional Summary

Customer-focused healthcare operations professional with 15+ years of experience supporting billing, eligibility, and customer service workflows. Highly skilled in phone, chat, and email support, resolving complex inquiries with accuracy, empathy, and sound judgment. Proven ability to navigate multiple systems, protect sensitive data, and deliver consistent service in remote environments.

Core Skills

Healthcare Customer Service • Billing & Eligibility Support • Claims & Appeals Assistance • Inbound & Outbound Calls • Email & Chat Support • Issue Resolution • De-escalation • Multi-System Navigation • Windows Applications • Documentation Accuracy • Time Management • Remote Work

Professional Experience

QuickBooks Live Expert Bookkeeper – Intuit (Remote)

• Delivered high-volume customer support via phone and email, resolving billing questions and account issues.

• Analyzed customer concerns and applied sound judgment to resolve issues efficiently.

• Navigated multiple systems simultaneously while maintaining accurate documentation.

• Ensured confidentiality and accuracy when handling sensitive information. Executive Administrative Assistant – Takeda Pharmaceuticals

• Served as a primary point of contact for internal and external inquiries in a healthcare setting.

• Supported billing-related processes and issue resolution.

• Maintained professionalism in fast-paced, high-pressure environments. Education

Medical Billing and Coding (CPC & CPB)

AAPC (In Progress expected graduation 2027)

Bachelor of Arts – Political Science minor Psychology University of Vermont

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