Team Lead with Customer Service Expertise

Name: Jaya Bai

Ph: 573-***-****

Email: *************@*****.***

Professional Summary

Dedicated and customer-focused food service professional with over 4+ years of experience at Panera Bread, progressively advancing from Cashier to Customer Service Representative and ultimately to Team Lead (Manager in Charge). Strong background in leading teams, handling customer concerns, and ensuring smooth store operations during shifts. Adept at cash handling, POS systems, team coordination, and maintaining high standards of service and cleanliness in a fast-paced environment.

Work Experience

Panera Bread – Brookfield, Wisconsin

Team Lead / MIC (Manager in Charge: May 2023– Present

Supervised team members during assigned shifts, ensuring operational efficiency and excellent customer service.

Handled opening and closing procedures, including cash deposits, store prep, and final reporting.

Delegated tasks and coached team members to meet service and cleanliness standards.

Resolved customer concerns promptly and professionally to maintain brand loyalty.

Conducted training for new hires and provided ongoing feedback to team members.

Maintained food safety protocols and store compliance during inspections.

Customer Service Associate / Cashier

May 2022 – July 2023

Greeted and assisted customers with orders, provided menu recommendations, and ensured accuracy at the register.

Managed POS transactions, processed payments, and handled refunds and exchanges.

Maintained a clean and welcoming environment in dining and register areas.

Worked with team members to fulfill catering and in-store orders efficiently.

Addressed customer complaints or concerns to provide positive dining experiences.

Skills

Team Leadership & Training

Shift Management

Customer Service & Conflict Resolution

POS & Cash Handling

Time Management & Multitasking

Food Safety & Sanitation

Inventory Checks & Supplies Ordering

Education

Bachelor of Computer Science

Certifications

SERV Safe Food Handler Certification

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