Entry-Level IT Support Professional

Faubricio Lopez

Silver Spring, Maryland 301-***-**** [*********.*******@*****.***] https://www.fabreezeimages.com

Entry IT professional

Detail-oriented and dependable professional with 4 years of experience working with technology-driven tools in fast-paced environments. Strong ability to learn new software, follow technical instructions, manage digital files, and troubleshoot basic technical issues. Known for organization, problem-solving, and clear communication. Seeking an entry-level IT or Technical Support role where foundational technical skills and a strong work ethic can be developed.

Skills

●Basic computer hardware knowledge, PC components, peripherals

●Operating systems: Windows, macOS installation, navigation, and troubleshooting

●Software installation & configuration

●Basic networking concepts, Wi-Fi, Ethernet, IP addresses, routers

●Understanding of cybersecurity basics password security, phishing awareness

●File systems & data management

●Basic command line usage, Windows CMD / PowerShell or macOS Terminal

●Cloud familiarity, Google Drive, OneDrive, iCloud

Professional Experience

Freelance Photographer & Videographer

Self-Employed 2020 – Present

●Provided technical support for cameras, audio equipment, lighting systems, and editing workstations in high-pressure live environments

●Diagnosed and resolved hardware, software, and connectivity issues to prevent workflow interruptions

●Installed, configured, and maintained computer systems, storage devices, and peripheral equipment

●Managed large volumes of digital data, including secure storage, backups, and file organization

●Communicated technical concepts clearly to non-technical clients

●Maintained professionalism while troubleshooting issues under tight deadlines

Education

High School Diploma — James Hubert Blake High School

Additional Information

●Experienced in managing large amounts of footage and organizing efficient workflows.

Self-motivated learner with hands-on experience through independent practice and labs

●Familiar with cybersecurity best practices, including password management and phishing awareness

●Ability to prioritize tasks and remain calm under pressure

●Detail-oriented with a focus on accuracy and system reliability

Strong customer service skills with the ability to support non-technical users

●Excellent written and verbal communication skills

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