IT Administrator - IT Team Lead - Windows & Network Specialist
Resume:
Tom Labrusciano
************@*****.***
IS Administrator seeking a challenging position in the computer field for utilizing and expanding current skills, and to affiliate with an organization that can provide me an opportunity to grow both professionally and personally.
Work Experience
Skills & Competencies
IS Administrator / Manager
Jan. 2020 - Present
Software & Operating Systems
Windows 11, 10, 8, 7
Exchange Server
SharePoint Server
Office 365, Office Suite
Kronos
Cisco Connect
Citrix
SolarWinds
Altiris
Concord eFax
Networking & Protocols
IP, TCP, UDP
HTTP, SSH/SFTP, FTP, SSL
Cisco Catalyst 9220
Fairmount Behavioral Health
Philadelphia, PA
Support 600 users, overseeing local IT operations.
Lead and manage the local IT team, provide support and guidance to the local staff and IT team.
Follow and implement corporate IT policies and procedures, including security protocols and disaster recovery plans. Stay up to date with the latest technology trends and innovations, and recommend solutions to improve efficiency and effectiveness
Work directly with the CEO, COO, CFO, CNO, doctors, directors, and nurses.
Responsible for ordering all IT equipment and handling warranties and break/fixes, reimaging of PCs and laptops, setting up and managing classroom and training PCs.
Install and managed Avaya phone system, Verizon Wireless company account, manage Zoom accounts & LabCorp printing support.
Administrator of SharePoint, Exchange, TigerConnect.
Troubleshot Office 365, OWA, placed Access Control Requests (ACRs), and all software requests.
Assist with LAN and WAN issues, install network equipment, access points, routers, patch panels, cabling, UPS.
IS Administrator (Contract)
Jan. 2019 – Jan. 2020
ACTS Retirement Life Communities
Blue Bell, PA
Roaming technician responsible for assisting all staff members at six locations in PA, troubleshooting applications, hardware issues, PCs, laptops, iPods, iPads, iPhones, network printers, installed badge printers, replaced Windows 7 OS with Windows 10 OS.
Troubleshooting VoIP Cisco and Mitel Phones, network connectivity issues, tracing network cables, Office 365, and utilizing LANsweeper, Point Click Care (PCC), SalesForce, Practice Fusion, and Resource Enterprise "CareTracker" and assisted residents with IT issues and held training workshops for the residents.
IT Support Specialist
Oct. 2017 – Jun. 2018
Marks, O'Neill, O'Brien, Doherty & Kelly, P.C. Law
Philadelphia, PA
New user deployments and terminations, managed Active Directory on Windows Server 2003 and Exchange Server 2010.
Administered Worldox GX3 (documentation), Legal Insight, AboutTime (time keeper), DBText (inventory), Litescript (imaging), Call-Em-All, Mimecast, Barracuda, RSA, Bomgar, VNC, Citrix, NXB, and 3CX phone system.
IT Support Specialist
Sep. 2016 – Sep. 2017
Weber Gallagher
Philadelphia, PA
New user deployments and terminations, managed Active Directory, Outlook/Exchange 2010, creating accounts and mailboxes, creating signatures, adding and troubleshooting users in ATO filing system (Aderant Total Office).
Take calls, walk ups and walk arounds, troubleshot network printers, managed printer supplies.
Administer Intranet site, Big Hand, Citrix, local and remote PCs, Macs and mobile devices.
Set up Tandberg meetings and Zoom meetings, support and install Nuance PDF.
Updated software on end users’ PCs, Cisco VoIP, display name changes, VM password reset.
Create documentation for IT Staff and end users for troubleshooting and how-tos.
IT Support Specialist
Mar. 2015 – Sep. 2016
American Realty Capital
Jenkintown, PA
Supported 750 internal and remote users, including setup and terminations, using Active Directory Windows Server 2008 R2.
Administered VMware vSphere Client, UNIDesk, Cisco Agent and Unified Messenger Console, Cisco VPN, Good Mobile Control, Screen Connect, Nuance PDF Converter 7.2, Adobe Connect, MRI Password Reset, Barracuda Archiving, troubleshooting Cisco IP phones, Wyse Boxes (Zero Client), docking stations, Dell Venue Pros, Windows 7, 8, & 10, MS Office 2016 and 2013, Office 365, Bloomberg Score, MRI and Spreadsheet Server.
Education
New Horizons Computer Learning Center
Jul. 2015
ITIL 2011 Foundation Training Course
Wayne, PA
New Wave Computer Training
Apr. 2002 – Oct. 2002
CCNA, CCNP, & Solaris
Philadelphia, PA
DPT Data Processing Training
Mar. 1998 – Nov. 1998
C.N.E. Training Admin
Philadelphia, PA
Contact this candidate