Facilities & Operations Leader with Renovation Expertise

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Bruce J. MacKay

Sutton MA ***** 508-***-**** **********@*****.***

Accomplished facilities and construction professional with extensive experience in operations, maintenance, and snow management. Skilled in leading teams, managing projects, and optimizing resources to meet deadlines and budgets. Proven ability to improve operational efficiency, implement safety standards, and oversee large-scale construction and refurbishment projects. Recognized for strong communication, problem- solving, and adaptability in dynamic environments. CORE COMPETENCIES

Leadership & Team Management

Project Planning & Execution

Construction & Facilities Oversight

Snow and Ice Management Operations

Staff Training & Development

Budgeting & Resource Optimization

Problem Solving and Decision Making

Effective Communication & Interpersonal Skills

Safety Compliance & Risk Management

Reliability & Dependability in Operations

Operational Excellence & Efficiency

Adaptability in Dynamic Environment

PROFESSIONAL EXPERIENCE

Benchmark Senior Living – Various Locations

Regional Director of Facilities 2020–2025

• Oversaw maintenance and life safety operations across 20 communities totaling ~1,000,000 sq. ft.

• Developed and executed an annual $3,000,000 capital improvement budget.

• Built and maintained strong vendor relationships, critical during emergencies.

• Reviewed, developed, and trained staff on fire and emergency response procedures.

• Directed refurbishment projects, increasing occupancy from 60% to over 90%.

• Managed multiple catastrophic failure repairs, completing projects ahead of schedule. Plant Operations Director Robbins Brook 2015–2020

• Supervised Life Safety, PM, Maintenance, and housekeeping operations in a 79,000 sq. ft. facility.

• Achieved 100% QRS compliance audit scores for 2016–2018.

• Implemented Life Safety and Emergency procedures, reducing response times by 65%.

• Oversaw 2018–2019 facility renovations.

• Assisted sister communities with staff training and emergency preparedness. Landscaping Etc Inc. – Millbury, MA

Account Manager 2014–2015

• Managed $700,000 in winter operations, including sub-contractors.

• Communicated with clients daily and conducted post-storm inspections.

• Designed and executed professional training programs.

• Qualified, hired, trained, managed, and evaluated employees. Case Snow Management – Attleboro, MA

District Manager 2013–2014

• Supervised territory managers, site managers, crews, and sub-contractors.

• Maintained positive relationships with 95+ customers.

• Developed detailed site maps and instructions for snow removal operations.

• Managed pre- and post-season operations and conducted quality inspections. Page 2 of 2

Bruce J. MacKay

Sutton MA 01590 508-***-**** **********@*****.***

PROFESSIONAL EXPERIENCE (CONTINUED)

U.S. Lawns Inc. – Sterling, MA

Operations Manager 2009–2013

• Managed hiring, training, scheduling, and performance evaluations for operations crews.

• Conducted weekly safety meetings and implemented quality control measures.

• Oversaw equipment, inventory, and operational budgets to optimize efficiency.

• Conducted client site visits and coordinated large-scale projects, improving staff performance and retention.

M.K. Flooring – Milford, MA

Flooring Technician 2009–2010

• Supervised installation crew.

• Installed various types of commercial flooring.

• Prepared subfloors and measured/cut materials accurately.

• Coordinated with clients and contractors to complete projects on schedule. S.P. Construction – Auburn, MA

Lead Carpenter 2008–2009

• Performed metal and wood framing, boarding, plastering, and finish work.

• Completed additions, decks, kitchens, bathrooms, and basements.

• Managed snow plowing operations.

• Supervised crew members and coordinated project schedules to ensure timely completion. B&C Remodeling – Holden, MA

Carpenter/Supervisor 2004–2008

• Oversaw three construction crews.

• Performed framing, plumbing, electrical, board, plaster, and finish work.

• Prepared estimates and proposals.

• Conducted snow plowing operations.

VOLUNTEER EXPERIENCE

Holden Fire Department – Holden, MA

Senior Explorer

Participated in dispatching and live fire training.

Certified in CPR, AED, and as a 1st Responder.

EDUCATION & CERTIFICATIONS

Quinsigamond Community College

Unrestricted Construction Supervisors License

Snow and Ice Management Association (SIMA)

Advanced Snow Manager

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